Remove AT&T Remove Customer Service Remove Expenses Remove Phones
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The attitude of customer service

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Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

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Miro Miroslavov CEO & Co-founder OfficeRnD | Embracing Flexibility in Business

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So we’ve been part of a super fast growing startup and we always felt like the office wasn’t necessarily managed according to what we wanted to be for when things change constantly. And you say, oh, ten to 12%, that doesn’t sound like much. And the change that we are currently seeing is enormous.

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How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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When a customer service representative is limited to talk time

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Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. Limiting talk time is not going to improve customer engagement.

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Raising the bar for lawyers and customer service

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Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. That kind of service didn’t arbitrarily just happen. Their expertise in legal.

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Joshua Jahani – Managing director of Jahani and Associates | Maximizing Your Financial Potential in the Future of Work

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And that level of expertise is not available to small companies simply because Goldman Sachs and Molis can’t earn the profits and the revenues they need for their shareholders and provide the quality of service that they would be expected. The fees just won’t support it. Joshua Jahani [00:01:00] Thank you, Frank.

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“To Serve Man” – a critical look at customer service

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and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.