Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard. Listen to the problem.

Customer Service 40

Customer Service Social Media 2005 Phones 40

The Small Business Blog

MARCH 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want a little more.

Customer Service 100

Customer Service 2007 2008 2010 100

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Many don't.    If you don't, start that today!

Customer Service 100

Customer Service Learning 2012 Social Media 100

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Agencies 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Denise Aday

JUNE 14, 2009

Perhaps that explains some of his grumpiness regarding the use of virtual assistants in social media. But… I agree with much of what he said in his post yesterday, “Looking Behind the Curtains on the Social Media Stage: Humans Don’t Scale&#. Let me start by saying that I adore Jeremiah.

Social Media 40

Social Media Twitter Customer Service Keyboards 40

Small Business CEO

DECEMBER 18, 2009

For most small businesses, social media should be one weapon in your arsenal - not your entire marketing strategy. Look for smart ways to integrate social media into your current marketing efforts. Here’s some tips for smart social media integration. Social media is fragile in this way.

Social Media 40

Social Media Promotion Networking Customer Service 40

Service Untitled

JANUARY 13, 2011

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# The staff member should walk at the patient’s pace.

Medical 40

Medical Customer Service Social Media Expenses 40

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Don’t just promote your product, but give something valuable.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it.

Customer Service 100

Customer Service Social Media Credit Card Email 100

Customers Rock!

MAY 5, 2011

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

DECEMBER 16, 2009

That’s fine and good, but if the sales associates don’t understand the importance of those first 30 seconds, then you’ve missed the opportunity to make a difference. We only get one chance at a first impression and Leslie’s first impression clearly isn’t positive in this example.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

JANUARY 11, 2010

How do you make your customers feel? When they leave your store do they feel like they were valued? Feelings – emotions – don’t come from the deal of the month but rather from the relationships we’ve built, the trust we garnered and the time spent with each customer. ’ How true is that? .

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 19, 2010

I am at a point where there are some things I just can’t do anymore and a friend of mine once told me “delegate everything but your genius.&# So – I was off to find a virtual assistant. I sent emailed interview questions. At the end of the day he sent me an updated email – he kept me in the loop.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

AUGUST 2, 2010

But it isn’t easy. Glenn Ross at All Business published a post called How to Lose Customers and Fail at Business which consists of a 20 question true/false quiz. The quiz is divided into three sections: Employees, Online Presence and Customer Interaction. We do not track customer complaints in order to identify trends.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

AUGUST 25, 2010

My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. Imagine how your customers feel? Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Eco-Office Gals

DECEMBER 23, 2012

Social networking. Pretty much everyone has jumped aboard the social media bandwagon at this point, garnering likes, pluses, retweets, and the works along the way. So don’t hesitate to seek out promotional options that meet your green sensibilities. Customer service. Promotional products.

2013 100

2013 Promotion 2012 Calendars 100

Service Untitled

SEPTEMBER 11, 2012

David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze on McMillan’s accounts for more than $64,000, is being called a publicity stunt. It is hoped however that all customers, no matter if their PayPal balance reflects $64. 4 days ago.

Learning 40

Learning Customer Service Policies Social Media 40

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

AT&T 72

AT&T Retirement Travel Networking 72

The Small Business Blog

MAY 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Set aside time each day to answer your email and try to update your website slightly if you have time left over. You want a little more.

2007 100

2007 2008 2006 2009 100

Service Untitled

DECEMBER 6, 2013

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season.

Customer Service 40

Customer Service Holidays Gifts Purchasing 40

The Small Business Blog

MAY 18, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? At WinWeb.com our aim is to remain focused on the customer at all time, customer service, customer experience and how the customer feels.

2007 100

2007 2008 2006 2009 100

Customers Rock!

SEPTEMBER 27, 2010

As you will see in Greg’s book, the time is really right for this type of marketing to make a huge impact through a fresh, individualized channel, social media. Companies can best reach a customer when they are able to make meaningful connections with them, which means they must understand and meet that customer’s needs.

Social Media 100

Social Media Customer Service Networking Purchasing 100

Service Untitled

NOVEMBER 19, 2010

The holiday campaigns have begun; sales all over television, billboards, and online social media. If a company can’t figure out the difference between “affect&# and “effect&# or “wrote&# and “written,&# it doesn’t inspire my confidence. I want information about the business.

Holidays 40

Holidays Customer Service Social Media Confidence 40

The Small Business Blog

AUGUST 8, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? They all have to do their part by providing excellent customer service. Explaining it to potential customers should become second nature to them.

2007 100

2007 2008 2006 2009 100

Andrea Kalli

JUNE 17, 2010

You won’t believe what they’re offering! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Didn’t I tell you it’s going to be awesome? Right now they’re offering some super discounts, too.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

You won’t believe what they’re offering! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Didn’t I tell you it’s going to be awesome? Right now they’re offering some super discounts, too.

2010 100

2010 Training Skills Social Media 100

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

The Small Business Blog

APRIL 18, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Combine several products or services to create a premium service that can be sold at a premium price. You want a little more.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Don’t Let Empty Pockets Hold You Back! We have been using them successfully to attract new customers and site visitors.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? If you can’t get it that way yourself, hire a designer or use a template. Your customer service must be top-notch.

2007 100

2007 2008 2006 2009 100

Small Business CEO

AUGUST 10, 2010

Free online marketing tools like social networks have great potential for reaching new customers, but their actual impact on the bottom line is hard to measure. Thankfully, online marketing isn’t a zero-sum game - it’s an aggregate one! Fan the Flames with Email. Build a Passionate Following.

Social Media 40

Social Media 2001 Email Restaurants 40

Customers Rock!

AUGUST 5, 2011

I recently had an experience with a major car rental company that left me appreciative of individual effort and frustrated at the inability of the company to meet the needs of the customer. Lesson #1 – The Company Process Doesn’t Always Benefit the Customer. The customer doesn’t care whether you try harder.

Social Media 100

Social Media AT&T Travel Training 100