Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Clients don’t want to know, and it makes them uncomfortable. And email etiquette is a big deal, so always use complete sentences, etc.,

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Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that? . we might ask them.

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Service Untitled

DECEMBER 6, 2013

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season.

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Service Untitled

JUNE 23, 2011

In Arizona, at the Oro Valley Public Library, customer appreciation cards are given to everyone when they make a purchase at one of the bookstores for more than $5. Each time they get a stamp, and when they get ten stamps, the card can be redeemed at any of the affiliated book stores for $5 off any purchase.

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Service Untitled

AUGUST 12, 2011

A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

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Small Business CEO

JUNE 26, 2013

When running a business it’s easy to let your to-do list get out of hand; especially for those annoying tasks like scheduling appointments, sitting on hold for a customer service agent or even researching local vendors. Until now…. Let me introduce you to Fancy Hands , your new virtual assistant.

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Service Untitled

DECEMBER 24, 2010

What is of real significance is the more satisfied a customer was with their online retail experience, the more likely they were to purchase online and recommend the site to friends and relatives. When customers have a good experience, they return and stay loyal. photo credit: hospi-table.

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Service Untitled

OCTOBER 24, 2012

Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us because they were pleased, and then tell their friends and family how great we are. photo by: gvgoebel.

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Service Untitled

NOVEMBER 24, 2010

“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,&# stated Tod Marks, senior editor and resident shopping expert at Consumer Reports. Their website does not offer a customer service phone number.

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Service Untitled

NOVEMBER 19, 2010

Competitive sites are appearing everyday with some unbelievable deals, and these are the things I consider before I purchase online: When I begin my online search for holiday gifts, I am most attracted to professional looking sites that load quickly with pleasing visual graphics, correct spelling, and grammar. photo credit: SoWa Sundays.

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Service Untitled

DECEMBER 16, 2010

While successful businesses have always been about price, quality, and customer service, what can an organization do to guarantee that a particular customer will keep coming back? With so much competition out there and everyone trying to outdo each other, building customer loyalty is not an easy task.

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Service Untitled

SEPTEMBER 17, 2012

So how do we build and maintain customer loyalty? We all know to keep accurate records of our clients’ purchases, their history, and their buying trends, but making improvements and constantly staying in touch can make a profound impression on any client. Even negative feedback can help to bring about customer loyalty.

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Service Untitled

APRIL 15, 2011

Basically the problems arise when a service, product, call back, or response has not been delivered or is not what the customer expected. Let us assume a customer comes into a store to purchase a smart phone. Shouldn’t there be a balance between what a company has to do and what should be done?

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Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

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Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Shouldn’t any responsible business have at least a back-up generator for emergencies? Notate the case accordingly. What do you think?

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Customers Rock!

SEPTEMBER 27, 2010

Companies can best reach a customer when they are able to make meaningful connections with them, which means they must understand and meet that customer’s needs. Just being a nice person representing a brand on the other end of a Twitter handle won’t cut it.

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The Small Business Blog

MARCH 28, 2010

Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. You want a little more.

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Service Untitled

DECEMBER 2, 2010

The Business Impact of Customer Experience Report 2010 examines how customer experiences affect the overall success of businesses: - It affects a customer’s intent to purchase from a particular organization. - It affects the likelihood of a customer switching to a competitor. - On most.

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Stephanie LH Calahan

APRIL 27, 2011

."  The activity of organizing and writing down key activities and when they need to get done is critical to your ability to grow your business and thrill your customers.   You shouldn't have a business without a road map either.   Don't bring on new people without formal processes in place. . 

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Andrea Kalli

MARCH 25, 2010

Go where the big guys can’t. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Corporations don’t. You are short on cash but high on time.

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Small Business CEO

DECEMBER 14, 2010

But if you have a business with an offline component - a retail store or physical location, a call center, or any other offline way that you interact with customers and prospects - you can use this to your advantage. Don’t compartmentalize your thinking by trying to build your online community only with people that you reach online.

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Service Untitled

MARCH 16, 2011

Most retail organizations use discounts to entice customers to buy their merchandise at the end of each season, but that doesn’t do much to guarantee a shopper will ever return to a store or even garner customer loyalty. Who wants to read about useless offers when they open up their email?

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Service Untitled

NOVEMBER 5, 2010

There are two main reasons an organization is likely to lose customers; the competition has a better offer or the customer is unhappy. Even the smallest interruption on a day a customer is stressed, in a bad mood, or just in a hurry could mean the difference whether he returns as a client at a later time. Value client opinion.

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The Small Business Blog

NOVEMBER 15, 2009

the original post: THE SMALL BUSINESS BLOG» Blog Archive » Top 5 Website Design Tips var addthis_pub = &# ; var addthis_language = ‘en’;var addthis_options = ‘email, favorites, digg, [.] And don’t get me started on those sites that make you play hide-and-seek when you try to obtain information.

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Andrea Kalli

JUNE 17, 2010

You won’t believe what they’re offering! Didn’t I tell you it’s going to be awesome? You should always perform due diligence before buying goods or services from anyone via the Internet or offline. Right now they’re offering some super discounts, too. 10 in-demand skills over 10 weeks.

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Andrea Kalli

JUNE 17, 2010

You won’t believe what they’re offering! Didn’t I tell you it’s going to be awesome? You should always perform due diligence before buying goods or services from anyone via the Internet or offline. Right now they’re offering some super discounts, too. 10 in-demand skills over 10 weeks.

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The Small Business Blog

MAY 16, 2010

Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. You want a little more.

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. It doesn’t help to rip them off if you want a long-term relationship. If they are unhappy with their purchases, work hard to repair the relationship between businesses.

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The Small Business Blog

MAY 13, 2010

I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to.

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The Small Business Blog

OCTOBER 26, 2009

Email Basics For Every Small Business : Email is the most powerful business branding tool in your online marketing arsenal, providing you get the basics right. Benefits of a Business Website Hosted By WinWeb : Even today over 70 % of SMEs don’t have a business website. You want a little more. You want the whole tree."

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The Small Business Blog

NOVEMBER 9, 2009

by Stefan Töpfer on Nov 09, 2009 Lord Sugar’s – the government’s enterprise czar – outburst last week where he allegedly called small business owners moaners and said: “I can honestly say a lot of problems you hear from people who are moaning are from companies I wouldn’t lend a penny to.

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The Small Business Blog

APRIL 21, 2008

Forgetting to keep customers informed – You will need to reassure customers that the takeover is in their best interests because your competitors will attempt to unsettle them during this period. Proper research into these sales figures was not carried out and once the purchase had been agreed the figures simply did not add up.

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The Small Business Blog

NOVEMBER 7, 2007

You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in. I ordered my new computer – delivery 3-4 weeks – got my confirmation email within a minute.

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The Marq

JUNE 7, 2010

You can purchase a copy on Amazon.com. The book isn’t meant as an autobiography, though he retells parts of his childhood experimenting with various small business ideas, his college days selling pizza on campus, and years developing his three businesses. He maintains a very friendly tone throughout the book.

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The Small Business Blog

NOVEMBER 13, 2007

That is a great basis for a small business startup, two scenarios spring to mind: Virtual Export Assistant: You may know, or can find a business which has a great product, but they don’t export yet. You could offer your services for a particular country and become their Virtual Export Assistant for that country.

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The Small Business Blog

OCTOBER 18, 2007

Use online technology , so you don’t waste time and get distracted. You will find things you don’t need – trust me you will. Even if you need the service or product from your supplier, check others all the time, insurance, telephone, utilities, etc. You want a little more. You want the whole tree."

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The Small Business Blog

AUGUST 7, 2007

8 Comments » | Trackback | Share This 8 Responses to “ Smart Business Start-Up &# nmartin Said on April 9th, 2008 at 3:57 pm I saw your posting and thought you would be interested in some advice from my client, Wireless Toyz if you are thinking about starting a business or purchasing a franchise. You want a little more.

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