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Take Control of Your Customer Service with These 6 Tips

Success

Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. This builds customer loyalty. Walk the talk.

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Rebranding? 7 Keys to Ensure a Smooth Transition

Success

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) This article was published in October 2014 and has been updated. Keep an open mind.

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Emerging Technologies for Administrative Professionals

All Things Admin

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Cloud – As businesses make the switch to cloud computing, collaboration between internal team members and external clients alike occurs daily.

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Remote Work Is Just E-Commerce Déjà Vu All Over Again

Allwork

This article was written by Jane Greenthal and was originally published on Work Design Magazine. It doesn’t matter how great the in-store experience is if you’re on hold with customer service for hours. Align the experience with the brand across all channels Any disconnect negatively impacts your brand.

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Is British Telecom letting British Businesses down?

The Small Business Blog

Among our clients we hear more and more complaints… Read the full article here: Is British Telecom letting British Businesses down? Customer Service ADSL British Telecom broadband BT connectivity infrastructure failure Ofcom' on: THE SMALL BUSINESS BLOG.

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4 Ways to Identify Your Ideal Client and Prime Your Business for Growth

Success

It’s an ongoing process of constantly sharpening your internal operations, knowing what kinds of clients you are best suited to handle, and steadily upgrading your client base. This article was published in February 2008 and has been updated.

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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Whether you use this as a refresher or as an initial starting point, this article will cover the basic fundamentals of procedures. Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board.