Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

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Success

JANUARY 9, 2023

He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. A few of the points that I will share with you today come from that article. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No.

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Policies 2011 Customer Service Confidence 250

The Small Business Blog

MARCH 23, 2010

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

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Allwork

AUGUST 31, 2023

In this article, we’re diving headfirst into the world of coworking websites — unveiling strategies to boost popularity and conversions for maximum impact. Let Them Peek Inside Imagine you’re checking into a hotel: You’d want to see the room before booking, right? Book, Click, Go! Booking a vacation?

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Service Untitled

NOVEMBER 28, 2012

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice.

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Productivity Bits

JUNE 7, 2010

Visit the original article at [link]. This has been Zappos’ business model: Build a business driven by customer service based on happiness. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. (by

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2011 Customer Service Copyright AT&T 100

All Things Admin

FEBRUARY 20, 2023

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. © 2023 Julie Perrine International, LLC HOW TO USE THIS ARTICLE IN YOUR NEWSLETTER OR WEBSITE Want to use this article in your newsletter, ezine or website?

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Success

JUNE 8, 2022

She’s received calls from the Washington Post , appeared on Good Morning America and secured a book deal with HarperCollins. “I I’m usually two to three weeks booked out. But… it’s great for customer service and for live media.”. This article originally appeared in the May/June 2022 Issue of SUCCESS magazine.

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Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.

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LEADERASSISTANT.COM

JUNE 11, 2023

CONNECT WITH CAROLINE Caroline on LinkedIn A couple of Caroline’s favorite resources: Harvard Business Review article about valuing and protecting your time -> Who’s Got the Monkey? LEADERSHIP QUOTE Keep your friends close, and your enemies closer… in the warmest and most positive way!

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Restaurants Customer Service Budget Interviewing 78

Success

DECEMBER 21, 2022

Read a self-help book every morning for 30 minutes. If you don’t know how, buy a book on starting a business and read it, or check the internet for tips. Create a ritual that ensures you reach out to three possible or current customers every day. Send them an article. Meditate for 20 minutes. Do 20 minutes of yoga.

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All Things Admin

JANUARY 8, 2024

Whether you use this as a refresher or as an initial starting point, this article will cover the basic fundamentals of procedures. Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. You won’t regret creating yours!

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Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. It’s worth a read.

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Make or Break Moments

JUNE 14, 2010

To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?

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Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. You often have to put their needs ahead of yours. So how do you start?

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

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Make or Break Moments

MARCH 22, 2010

That quote comes from Randy Pausch and his book The Last Lecture. I’m behind the rest of the world in reading, what I would classify as one of the most inspiration books I’ve ever read. Randy’s book offers so many wonderful nuggets of truth in relatable, bite sized pieces.

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Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

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Make or Break Moments

MARCH 15, 2010

’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Basically the book is about how we view the peaks and valleys of our life; at work and in our personal life.

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Small Business Labs

AUGUST 20, 2015

The New York Times article Stores Suffer From a Shift of Behavior in Buyers  covers the growing consumer trend towards purchasing experiences over objects. The 1999 book The Experience Economy covered this shift in detail. Of course, this is not a new trend.

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Make or Break Moments

MAY 7, 2010

Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.

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Make or Break Moments

JUNE 27, 2010

In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales. In case you missed it – the book is still available for download from the product page. And yep – it is still free.

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Calendars Customer Service 2009 2008 100

Make or Break Moments

APRIL 20, 2010

One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. In today’s post, he shining the light on me! Thanks Rick!

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Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

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Success

JUNE 20, 2023

So read the books and articles, listen to the audio and take the courses. For instance, start your day addressing customer service challenges. This article was originally published in December 2015 and has been updated. Then, practice, practice, practice every day until you master those time management strategies.

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Make or Break Moments

AUGUST 3, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

JANUARY 27, 2010

The article is about the incredible sales of the Kindle. The article is about the incredible sales of the Kindle. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business.

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Make or Break Moments

FEBRUARY 16, 2010

It is snowing in blizzard proportions, it is 6pm on President’s Day and we’ve had all weekend to shop for the book. I start by scouring the shelves of books we have and realize that the copy I am SURE WE HAVE SOMEWHERE can’t be found. NOW she tells me? I was just starting supper. Sure they are small.

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Make or Break Moments

MARCH 17, 2010

Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.

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Make or Break Moments

JUNE 12, 2010

Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. His question: Does Social Media Weaken Relationships ? All one way “look at me and buy from me&# posts.

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Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

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The Small Business Blog

NOVEMBER 2, 2007

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers.

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Make or Break Moments

JUNE 16, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

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