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What Makes Good Customer Service?

Success

It’s a key component in learning to love sales and service. Base your FAQ on firsthand knowledge of what customers need to know. It can be direct feedback at the store or in a meeting, analyzed from NPS surveys , monitoring employee interactions or even website analysis. Worse, they can create internal turmoil and reduce morale.

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10 Marketing Rules these 10 Entrepreneurs Swear By

Success

Learn to speak in a language people understand , not your preferred method of communication. My company doesn’t engage in market analysis, focus groups or fancy research; rather, my personal desires and frustrations have instigated every single product we’ve ever made. Speak their language. . Create products you love. By Design.

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Did You Reach Your NaNoWriMo Goal?

Men With Pens

Especially if you’ve learned something along the way. But if your goal was to use the month to create something upon which you can build, both in terms of learning curve and raw material, then perhaps it’s better to stop right where you are. Learn something from the process. Nothing wrong with that. And you know what?

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