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What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. Customer feedback comes in many forms. It can be direct feedback at the store or in a meeting, analyzed from NPS surveys , monitoring employee interactions or even website analysis. Worse, they can create internal turmoil and reduce morale.

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Did You Reach Your NaNoWriMo Goal?

Men With Pens

What I think (personally) isn’t too smart is the people who rip themselves up to SHREDS, emotionally, internally and thoroughly trying to hit that stupid 50k marker without any clue why. If, in theory, you had all six in solid form before you wrote your novel, you wouldn’t need three or four or more drafts, as King suggests.

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