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How to Choose the Right Recruitment Automation Software for Your Agency?

Recruit CRM

Are you on the hunt for a recruitment automation software to streamline your agency's recruitment processes? To begin with, make sure you have an understanding of the types of recruiting software that are available for your agency. 5 Steps to Choosing the Right Recruitment Automation Software for Your Agency 1.

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Customer Service Hell

Catch Friday

I got instead a reminder of real customer service hell a computer answerphone instead of a human voice - do you know what I mean? Électricité de France ( EDF ) is the world’s largest utility company and no wonder! nous we are the world's biggest electricity company and we have - OMG they still haven't answered the phone.

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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The importance of customer service in city government

Service Untitled

The non emergency city and local call centers of 3-1-1 are a popular one-stop shopping conduit for citizens to report or question issues relating to city services. The City of Philadelphia initiated their 3-1-1 Contact Center in 2008 with the promise of becoming a national leader in customer service. photo by: Highways Agency.

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Finding a real person when contacting customer service

Service Untitled

So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint.

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Customer service continues to center on good client communication

Service Untitled

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service? Whether we.