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What happened to customer service at Sears?

Service Untitled

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. billion in 2012. So what has happened? Can Sears be saved? The cost of repairs seem even more contentious.

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Customer satisfaction for retailers at all time high

Service Untitled

Perhaps one of the more interesting conundrums of the report stated that eight of the ten retailers with the worst customer satisfaction scores were among the 20 top retailers in 2012. Part of the problem of low scores come from employee feedback where lack of benefits and competitive salaries evoke mediocre to low reviews from the staff.

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If You Think You’re Unbiased, You’re Wrong

Success

Not only did the PWD task force ensure compliance, they “established a worldwide accessibility project office” in 2002 to ensure all products and services were made accessible. Plus, he earned an annual salary roughly $4,000 higher than Jennifer’s for the same work in an entry-level lab position. for competence on average.

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