Remove 2012 Remove Holidays Remove Phones Remove Price
article thumbnail

Customer satisfaction for retailers at all time high

Service Untitled

The American Customer Satisfaction Index (ACSI) report examined the implications of both e-commerce and retail businesses concluding that better customer service, discounting of prices, and lower gasoline prices offset a drop in Internet sales. It’s practically unimaginable that Internet providers will ever do better.

article thumbnail

Walmart’s dismal customer service scores drive customers away

Service Untitled

While shoppers tend to overlook product quality and concentrate on lower prices during tough economic times, once people head back to work and their economics have begun to improve, buyers become less tolerant of rudeness from the customer service desk or inferior merchandise that may have split at the seams after only one laundering.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?

article thumbnail

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?