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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. Or in sales-speak, they optimized their customers’ experience.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. In 2012, Pastor Paul Williams was a leader of an evangelical church.

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The Real Reasons People Are Quitting by Bonnie Low-Kramen

Bonnie Low Kramen

After all, most employees need a good reference in order to get their next job. Instead, they turn in their neat resignation letters, retrieve a reference letter, pack their belongings, and never look back. That number has increased from age 42 in 2012. It takes great courage to be a truth-teller and make uncomfortable waves.

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