Success
MARCH 13, 2022
These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience. Once a business lands a customer, its No. 1 job is to optimize that customer’s experience. It’s a pleasure to meet you.
Stephanie LH Calahan
AUGUST 20, 2012
I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. Date: August 17, 2012 6:10:29 PM CDT Subject: Cinch.FM iTunes [link]. Dear Cinch.FM
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Customers Rock!
JANUARY 24, 2012
As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.
Office Dynamics
OCTOBER 15, 2014
Kemetia has more than twenty-five years of administrative experience, including her current position as finance and customer service coordinator for the American Staffing Association, and currently serves as an instructor for Northern Virginia Community College- Workforce Development Division.
Customers Rock!
JANUARY 10, 2012
However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents. I predict this will be a big focus for social media in 2012. And Mayor Booker and his team were listening via Twitter and went into action.
Service Untitled
MARCH 10, 2014
Their “Happiness Experience Form” evaluates the team member’s ability to personally connect with the customer, build a rapport, address the needs of the customer, and deliver the “WOW” experience. Trends and problems are shared with the team; what better way to improve customer experiences?
Admin Awards
FEBRUARY 2, 2023
My mother, Jeannette Castellano, inspired the creation of the Admin Awards, which began back in 2012 in Dallas, Texas. In her written nomination, this nominee was described as the department’s “de facto Chief Financial Officer and Chief Operating Officer occupying one of the most important seats at the table in their leadership team meetings.”
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