Remove 2012 Remove Company Remove Customer Service Remove Social Media
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Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Measuring the gains.

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Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Today, third-party services are starting and stopping every day. 

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Eco-Friendly Business Promotion Techniques for 2013

Eco-Office Gals

The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Social networking. Customer service. Promotional products.

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Can Facebook emotionally manipulate customer service?

Service Untitled

The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.

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Lithium’s Customer Heroes

Customers Rock!

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Good News for Social Customer Service.

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In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

What keeps a company in business in today’s competitive retail market? For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Possibly Related Posts: What happened to customer service at Sears? The entire history of Sears is way beyond the scope.

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Introducing the SUCCESS 125

Success

Recognized by the Congressional Black Caucus, Black Enterprise , Fast Company , and many other organizations and media outlets, Accius not only forges a strategic path forward for people over age 50, he brings others along with him. That was when she started to build her business, organically, with the power of social media.

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