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Celebrating the Season? Preserve Your Professional Image

Office Dynamics

NOTE: Monday Motivators will be taking a holiday break for Christmas (December 25) and New Year’s Day (January 1). It’s been a great year, and I can’t thank you enough for joining us in our continuing journey to promote workplace excellence and administrative effectiveness! It’s the holidays!

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What can assistants expect in 2013

Practically Perfect PA

Well 2012 is over and done with and we are now already two days into 2013. Over the holidays I´ve been thinking about the year ahead and have lots of exciting things planned which will keep me busy. I hope you all feel the same and are looking forward to the next twelve months. The relationship between assistant and manager .

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Customer satisfaction for retailers at all time high

Service Untitled

Perhaps one of the more interesting conundrums of the report stated that eight of the ten retailers with the worst customer satisfaction scores were among the 20 top retailers in 2012. The down part of specialty stores compared to department stores, however are less sales and promotions.

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Walmart’s dismal customer service scores drive customers away

Service Untitled

As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart. Don’t be negative.

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Introducing the SUCCESS 125

Success

So, we asked you, our readers, to nominate the people who have made long-lasting, positive change in your life. And with that, we introduce to you, the SUCCESS 125. Jean Accius. Senior Vice President. He is a teacher, a mentor, a coach, a convener, and a doer. But this is not where her journey began. Now, her team—also the No. Dave Conord.

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