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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Here’s an example: Over the years, my company has probably purchased steaks as gifts for key clients from 10 suppliers that never did anything to land a second sale. During any transaction, survey your customer regularly.

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‘Tis the season to rev up the customer service

Service Untitled

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. Luckily 49 percent say they are going to spend the same amount.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

The small gain, along with a fifth straight increase in sales, raised hopes that businesses will begin restocking their depleted shelves, helping… Most small businesses plan no ‘09 bonuses, survey shows : More small-business employees can expect no end-of-year bonuses or gifts for 2009.

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Master the Art of Re-purposing Your Work and You'll Save Multiple Hours - 50 Ideas To Get You Started

Stephanie LH Calahan

The 100th anniversary of the first Hollywood Studio filming in Hollywood is October 26, 2011. Thanks to Marnie Swedberg of Gifts Of Encouragement, Inc. For instance, say you have a white paper that is highlighting a variety of survey and statistical findings. Thanks to Donna Gilliland of MOSTraining, Incorporated.

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106 Thoughts on Overcoming Overwhelm in a Freaked-Out World

Stephanie LH Calahan

Main | Start 2011 off Organized! Once that is done, survey what is left and find the next easiest thing you can do. It will send you into a tail spin if you say: "OK, there's the big family dinner on Christmas Day, gifts to buy, cards to send, a tree to purchase and decorate et al."

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

asks Suleika Jaouad, who had to face her own mortality in 2011. The average number of daily business emails sent and received per person just keeps growing — from 50 in 2005 to 92 in 2011 to more than 120 by 2019. What would you write about if you knew you might die soon?”

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