Remove 2011 Remove Facebook Remove Phones Remove Purchasing
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Inside the Edinburgh PA Network

Practically Perfect PA

One of the reasons I started Practically Perfect PA back in 2011 was because I wanted to create an online community for assistants. Sherien : I am sure I am with the millions when I say I can’t live without my phone. Jump forward nearly five years – where the heck has that time gone!??! About the network….

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. How to improve customer service in the digital world Wachovia turned into Wells Fargo in March 2011.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

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Are mobile devices serving customers properly?

Service Untitled

million of these in the fourth quarter of 2011. We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook. Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone. AT&T sold 9.4 photo credit: Symic.

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Santiago Peak Calling…Our Readers!

The Marq

Climbing Mount Whitney You may recall from the First Long Hike Complete post that a friend and I hiked up to the highest point in Orange County, Santiago Peak, in November of 2011. The post created quite a number of comments via email, a few on the post’s Comments section, and a number on Facebook. Do you think the phone will do it?

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Who Needs an Office? 10 Entrepreneurs Weigh In on the Future of Virtual Work

Success

Start off by getting a mailbox at a local UPS, get set up with a toll-free phone number through Grasshopper.com, register a professional domain name at NameCheap.com, and get business cards and marketing material from Vistaprint or PrintingForLess.com.”. This article was published in October 2011 and has been updated.

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