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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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AZVAs the Podcast: Opportunities in Sports and Entertainment

Loosely Speaking

After listening, share your related experiences and tips by commenting below or at AZVAs Facebook page. Next up at AZVAs: Thursday, March 31 2011 , 1 – 4 pm Arizona Time. Please support Cuppers by purchasing something from their menu.). Details & RSVP on the events tab at AZVAs FaceBook page.

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AZVAs the Podcast: Transitioning from employment to self-employment

Loosely Speaking

A portion of this episode was recorded live at Olde World Bagels & Market (here’s their Facebook page ) in Prescott Arizona. Tell us about it, and we may incorporate your story into our March 2011 episode! Details on the events tab at AZVAs FaceBook page. Thursday, March 31 2011: , 1 – 4 pm Arizona Time.

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AZVAs the Podcast Episode 10: Creating a Business in the Practical Arts

Loosely Speaking

A portion of this episode was recorded live at Method Coffee ( here’s Method’s Facebook page ) in Prescott Arizona, back on September 4, 2010. Tips: Have a wonderful holiday and please join us again in February 2011 for the first episode of our 2011 season themed “Keeping it Real!&# Here’s that link !

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Google enters into customer service industry with Trusted Stores Program

Service Untitled

The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry. So how does the new program work?

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Inside the Edinburgh PA Network

Practically Perfect PA

One of the reasons I started Practically Perfect PA back in 2011 was because I wanted to create an online community for assistants. We have a Twitter account @edinburghpa and a Facebook page , which is mostly run by Sherien and we also have a private LinkedIn group. Facebook: www.facebook.com/edinburghpa. Location: Edinburgh.

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Customers not feeling “a little love back from Starbucks”

Service Untitled

Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards. One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased.