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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 279
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The Truth About Impostor Syndrome and How to Overcome It

Stephanie LH Calahan

Research published in the International Journal of Behavioral Science in 2011 suggests that approximately 70 percent of people will experience at least one impostor syndrome episode in their lives. You believe you should be able to learn something on the first try. Then, as you learn things, you can make modifications.

Mentoring 289
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AZVAs the Podcast: Transitioning from employment to self-employment

Loosely Speaking

A portion of this episode was recorded live at Olde World Bagels & Market (here’s their Facebook page ) in Prescott Arizona. Tara’s this month’s sponsor, too; scroll down to learn more about her company and get in on her special offer !). Details on the events tab at AZVAs FaceBook page.

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Social Media for Business-Are You Making the Most of it?

Tips From T. Marie

With over 500 million users on Facebook and over 100 million users on Twitter, smart businesses realized that it’s far from a fad that will fade. Just being there: Simply being able to say your business has a Twitter account or Facebook Page does not equal social media marketing. Share it with your audience/followers.

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Inside the Edinburgh PA Network

Practically Perfect PA

One of the reasons I started Practically Perfect PA back in 2011 was because I wanted to create an online community for assistants. A place to come, learn and realise that there was at least one other PA that felt the same way you did and was facing the same every day issues you were (and some of the triumphs too!)

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Back to the basics for customer service

Service Untitled

When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store.

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. How to improve customer service in the digital world Wachovia turned into Wells Fargo in March 2011.