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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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The Truth About Impostor Syndrome and How to Overcome It

Stephanie LH Calahan

Research published in the International Journal of Behavioral Science in 2011 suggests that approximately 70 percent of people will experience at least one impostor syndrome episode in their lives. Sandberg is the founder of LeanIn.org, chief operating officer (COO) of Facebook, and billionaire. Stop Waiting – Take Action Today.

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Google enters into customer service industry with Trusted Stores Program

Service Untitled

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience. photo by: Daniel Morris.

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Social Media for Business-Are You Making the Most of it?

Tips From T. Marie

With over 500 million users on Facebook and over 100 million users on Twitter, smart businesses realized that it’s far from a fad that will fade. Just being there: Simply being able to say your business has a Twitter account or Facebook Page does not equal social media marketing. Share this on Facebook. Tweet This!

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Customers not feeling “a little love back from Starbucks”

Service Untitled

Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards. One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased.

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. How to improve customer service in the digital world Wachovia turned into Wells Fargo in March 2011.

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Santiago Peak Calling…Our Readers!

The Marq

Climbing Mount Whitney You may recall from the First Long Hike Complete post that a friend and I hiked up to the highest point in Orange County, Santiago Peak, in November of 2011. The post created quite a number of comments via email, a few on the post’s Comments section, and a number on Facebook.

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