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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. That’s finishing strong!

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Is 2012 The Year You Propose A Business Offer?

Small Business CEO

As the clock winds down on 2011, you may be considering the idea of crafting a business proposal going into the New Year. Before you write the proposal, run through your head any and all questions you believe the client may come at you with, including funding, customer service, and quality of work and so on.

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