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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Customer Service Hell

Catch Friday

There's something electrifying about a shocking experience I had today when I decided to pay EDF, an electric utility supplier in the UK - anyone would think that ringing to pay a bill would be so easily - but it's not - not at all! nous we are the world's biggest electricity company and we have - OMG they still haven't answered the phone.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk per cent in April 2011 has angered small business owners. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. External Links External Links SynergyOne.co.uk

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An Open Letter To Our Prime Minister, David Cameron

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk From April 2011, HMRC will no longer accept paper form tax returns and accounts from companies. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. Digg Furl Netscape Yahoo!

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Pre Budget Report: Labour Darling Plays Class War Trump Card

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk While any real and immediate public spending cuts are delayed until at least 2011, so not to disgruntle potential Labour voters, higher earners where hit hardest again. OnlineOffice: Overview Get the Flash Player to see this player.

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