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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

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Providing the customer service that your customers deserve

Service Untitled

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Keep a customer’s mobile experience positive; this trend is becoming more popular.

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Customer service goes to court?

Service Untitled

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. I would want to avoid them at all costs. What do you think?

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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How Telecommuting Beats the Recession

Productivity Bits

Copyright © 2011 Productivity Bits. For many businesses this has enabled them to make significant cost reductions. For employees, working from home means zero commuting costs, reduced food bills and a more efficient use of their time. Visit the original article at [link]. Emergence Of Working Remotely. Telecommuting Trends.

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Book Review: Delivering Happiness By Tony Hsieh

Productivity Bits

Copyright © 2011 Marlon Ribunal. This has been Zappos’ business model: Build a business driven by customer service based on happiness. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. Follow me on t witte r.

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Customers not feeling “a little love back from Starbucks”

Service Untitled

” In 2011, 66 percent of consumer respondents stated that loyalty programs do not make them more likely to shop at one place simply because the programs become too problematic and people are just less motivated to figure it out. Now when I need something from a drug store, I use whichever one is closest to me.