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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Who Needs an Office? 10 Entrepreneurs Weigh In on the Future of Virtual Work

Success

Gerber, 38, now a serial entrepreneur and author of Superconnector: Stop Networking and Start Building Business Relationships that Matter , published in 2018, has become an evangelist for entrepreneurship, particularly for resourceful young go-getters who may not be cut out for life as cubicle dwellers. Photo by Jaem Prueangwet/Shutterstock.

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