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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Transactional milestones are any events that move the customer through the purchasing experience. You have to finish every transaction strong, forming an indelible impression that sets the stage for the next order, purchase or referral.

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Who Needs an Office? 10 Entrepreneurs Weigh In on the Future of Virtual Work

Success

Gerber, 38, now a serial entrepreneur and author of Superconnector: Stop Networking and Start Building Business Relationships that Matter , published in 2018, has become an evangelist for entrepreneurship, particularly for resourceful young go-getters who may not be cut out for life as cubicle dwellers. Photo by Jaem Prueangwet/Shutterstock.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus. asks Suleika Jaouad, who had to face her own mortality in 2011. One out of three US couples purchasing high-end homes opt for two master bedrooms, according to psychologist and researcher Wendy Troxel.

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