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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Transactional milestones are any events that move the customer through the purchasing experience. Keep them coming back.

Email 279
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How to Create Strategic Partnerships

Success

Proof it works: Schaus’s profits grew by 15% from 2011 to 2012 as a result of her partnerships. In 2012 I passed along between 35 and 40% of the work that came my way. With each paddleboard purchase, our customers could buy a pair of RAMP skis at a discount price of $149 or a snowboard for $99.

2012 246
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Ecommerce Driving Steep Declines in Retail Foot Traffic

Small Business Labs

  It's from the Wall Street Journal article Stores Confront New World of Reduced Shopper Traffic. in 2011, 16.3% in 2012 and 14.6% They're also increasingly browsing online and then going to stores to make purchases. The data firm tracked declines of 28.2% But people aren't just buying online.

2013 100
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Tiny Buddha – The Book, Interview with Lori Deschene

Brilliantly Better

For years, I told myself I couldn’t write a book because I was better with shorter works, like magazine articles and blog posts. It’s called the “Life’s Hard Questions” contest, and it runs until January 15, 2012. © Dragos Roua for Dragos Roua , 2011. I think this was my way of avoiding doing something that I was scared to do.

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The Truth About Impostor Syndrome and How to Overcome It

Stephanie LH Calahan

Research published in the International Journal of Behavioral Science in 2011 suggests that approximately 70 percent of people will experience at least one impostor syndrome episode in their lives. I have shared in articles and podcast interviews that I am a recovering workaholic, a recovering people-pleaser, and a recovering perfectionist.

Mentoring 289
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Introducing the SUCCESS 125

Success

She started in real estate in 2011 with no SOI, no experience and $6 to her name. Bethke started out as an individual realtor in 2011. And in 2012, Egwuonwu founded World Dream Day. Using the small amount both he and his wife had saved in their 401k from their previous careers, Kennedy purchased their first investment property.

Mentoring 312