12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
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Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
ProAssisting Blog
MARCH 18, 2010
I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud and show consumers they are on top of their customer service.
Make or Break Moments
JANUARY 1, 2010
This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Each day as you set your agenda you can balance the list of tasks, networking events and busy work against your three words to see if you are remaining focused. I am still working on my three words for 2010 but my first word is NARROW.
Professional Assistant Blog
JULY 17, 2009
Would you prefer the client to calmly and rationally give you information on their issue? Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010
Success
NOVEMBER 24, 2022
A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. But after watching the video, they [asked] for more information and often [changed] their minds.”. What saddens Smith is that this story was never shared outside the company. “A
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
Andrea Kalli
JUNE 17, 2010
VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Leveraging the Power of Free Information Products to Attract and Win New Clients. Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010?
Andrea Kalli
JUNE 17, 2010
VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Leveraging the Power of Free Information Products to Attract and Win New Clients. Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010?
Service Untitled
MARCH 4, 2011
Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. While everyone will agree the objectives of any business are to make a profit and satisfy customers, the first aim needs the second aim to achieve results.
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?
Service Untitled
DECEMBER 16, 2011
In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met. The great debate on handling customer complaints As customers we want to choose the companies we do.
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch.
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.
Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. It is our willingness to show our customers that we really do care about them, and carry with this an unspoken pledge to respond to a customer’s request for information or help.
Service Untitled
SEPTEMBER 15, 2011
My son was raised using the Internet and whenever we talk about buying a new product, he’s already on the corresponding website and has a wealth of information before I even find my car keys. In 2010, Forrester Research stated that retail online sales had grown 11 percent and expected increases of 10 percent a year through 2014.
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. I walked into my local branch of Wachovia Bank to speak with a mortgage representative about one of my real estate customers, and since I was early, I had to wait until the mortgage representative was out of her meeting.
Service Untitled
FEBRUARY 27, 2012
Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.
Make or Break Moments
APRIL 14, 2010
For more information visit SA-consulting group. Tags: Almas Jiwani , Cleveland , collaborate , economic development trade summit , Elite Women around the world , make connections , Ohio , Tina Jesson Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
APRIL 20, 2010
Tags: Age of Conversation 3 , Periodic Table of Social Media elements , Rick Liebling Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.
Make or Break Moments
JANUARY 5, 2010
As I watch the flakes fall I remember that no two flakes are exactly alike and that made me think of our customers. No two customers are alike. My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. It is so true.
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. You often have to put their needs ahead of yours. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
Service Untitled
MARCH 3, 2010
Service Untitled The blog about customer service and the customer service experience. Some were more “traditional and featured people talking about customer service while some of the others were more upbeat and engaging. The winner this year was a company called Pet Relocation.
Service Untitled
DECEMBER 7, 2010
We’re approaching home plate for the 2010 shopping season with the best opportunity to realize a profit after a challenging year of budget minded shoppers. Why not use the opportunity to attract new customers? A customer’s first impression is the most important part of the initial sales experience.
Make or Break Moments
MARCH 9, 2010
Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
APRIL 30, 2010
Here is the link to the audio instruction for completing the questionnaire. Next – let’s make sure we have all of our account information in a convenient location. In some cases we have gotten quite good but are we focused? We start by filling out a quick questionnaire.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent. What are your customer service pet peeves?
Make or Break Moments
AUGUST 3, 2010
Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.
Make or Break Moments
FEBRUARY 4, 2010
Great name and as it turns out – great information. I just took a visit and found an interesting blog post on connecting the customer data gathered with the marketing message delivered. Jean’s point – take the time to match an appropriate message to customers based on the information already gathered.
Make or Break Moments
JANUARY 12, 2010
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Make or Break Moments
JUNE 12, 2010
Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. Here’s what the group had to say: Some use social MEDIA as another way to push information out.
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
Make or Break Moments
MAY 4, 2010
She provided lots of great information about using the meta tags in your website to drive SEO traffic and the importance of adding new content to your site daily. I’m expecting a digital version of the handouts from Wendy and Joe shortly and will update this post with that information.
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
Make or Break Moments
APRIL 15, 2010
Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. But it is also a great place to take the pulse of your industry and gauge what trends are on the horizon.
Make or Break Moments
JANUARY 11, 2010
Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
JANUARY 21, 2010
Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. Or maybe your start-up story is ordinary, but how you came to focus on a particular product or service is unique. You can’t make eye contact.
Make or Break Moments
APRIL 19, 2010
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