Service Untitled

MARCH 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

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Service Untitled

AUGUST 6, 2009

I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. When they having credit card problems, they don’t put any signs (and you stand in line untill you find that out). This happens one more time before I give up and just pull up to the first window.

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Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time? photo credit: all of olive.

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Service Untitled

SEPTEMBER 22, 2010

Question: Tell me about how you engineer the different types of service for each different card level. How does your organization or American Express think about what a Centurion card member gets or a Platinum card member? To get back to your last question first, we want the CCPs to assess the card members mood.

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Service Untitled

OCTOBER 7, 2010

After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes.

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Service Untitled

SEPTEMBER 3, 2010

Question: How do you train for Relationship Care? How do you train someone that when a customer says I am moving and need to change my address to start suggesting home improvement and all that? Answer: It all starts in customer care professional classroom training. It’s why we “hire for the will and train them for the skill.”

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Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store. .&#

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Service Untitled

APRIL 28, 2009

Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. What do you do to reward your volunteers? What seems to go over really well?

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Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

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Service Untitled

AUGUST 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improve small business customer service with a personal touch Cheryl August 30, 2010 Customer Service , Little Things, Big Differences , Proactive , Service Untitled 4 Comments Elizabeth’s online business is selling merchandise on eBay.

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Stephanie LH Calahan

DECEMBER 10, 2010

Thanks to Peter Coombs of FRONTLINE Training & Consulting 8. Once that is done, survey what is left and find the next easiest thing you can do. When your credit card statement comes in, and after you have paid the bill, place the statement along with your month-end bank statement in the file folder.

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