2010 Credit Card Customer Service Survey 
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APRIL 14, 2010
Service Untitled The blog about customer service and the customer service experience. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance. has extended the First-Time Home Buyer Tax Credit.
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FEBRUARY 27, 2012
Now this is where surveys commonly get confusing. Surprisingly small banks and credit unions only lost 0.9 percent of customers compared to 8.8 percent of customers lost in 2010. Possibly Related Posts: New bank fees not conducive to customer satisfaction Bank of America is reaping in some heavy criticism since.
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AUGUST 12, 2011
A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.
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JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. At a local.
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OCTOBER 15, 2010
Service Untitled The blog about customer service and the customer service experience. I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores.
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MARCH 2, 2010
Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Enlightened consumers have an infinite amount of choices.
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AUGUST 24, 2010
Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.
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