12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
2010 Company Customer Service Interviewing 
Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? Or a neighborhood road with the cops fast approaching.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? You know what they are, right? The response?
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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
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Real Time Customer Reviews Top 2010 Trend
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.
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Interview with Steve Pritchard from hiremyparents.com
The Small Business Blog
DECEMBER 3, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Forex Robot : Take Your Company Public In Less Than 10 Days? James Said on December 9th, 2009 at 6:26 pm interesting i liked this interview thanks for sharing such stuff Tyrone Said on January 7th, 2010 at 1:54 pm Good advice from Steve there.
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100 Service Untitled» Blog Archive » Customer Service Week celebrates.
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event. Compare it to your house.
Service Untitled» Blog Archive » Exceptional Customer Service.
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What has Biggby done right? When Wachovia.
Service Untitled» Blog Archive » Working on customer service skills
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. It saves the company a huge amount of time, and keeps people happy. The customer service representative then broke eye-contact with the second customer and returned her concentration to the first customer. .&#
Service Untitled» Blog Archive » Internal customer service counts too
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Each department contributes so everyone in the company feels they are on the same team. Imagine that?
Delight is Different Than Service
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
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Service Untitled» Blog Archive » Quirky customer service commercial
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. Every year each employee is required to write a short essay about the culture of the company.
Service Untitled» Blog Archive » Improving customer service.
Service Untitled
APRIL 6, 2010
Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.
Service Untitled» Blog Archive » Customer service technology can.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
Service Untitled» Blog Archive » Help your customer service staff.
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.
Service Untitled» Blog Archive » Accountability in customer service
Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. It is our willingness to show our customers that we really do care about them, and carry with this an unspoken pledge to respond to a customer’s request for information or help.
Make it Easy for Customers To Find You
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. .&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)
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100 USAA Customer-First Approach to Business » Make or Break Moments
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed. They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially designed for the unique nature of their customers.
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Be Easy to Find: Use Your Name
Make or Break Moments
JUNE 4, 2010
A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? Your company name or your personal name? What did you find? The URL address? The cost?
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100 105 Ways to Put Customers First » Make or Break Moments
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. A great gift for a new business owner or store manager, Put Customers First is just $9.95. You often have to put their needs ahead of yours.
Customer Service 100
100 Undercover Boss Gets Down to Basics
Make or Break Moments
JANUARY 12, 2010
Let’s hope that means we’ll see CEOs interacting with customers. “Because the companies are large enough, the workers don’t know what the boss actually looks like. The premise is a series of high level bosses donning their regular duds and rubbing elbows with front line employees.
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100 Reinvention: Key to Long Term Success
Make or Break Moments
JULY 9, 2010
Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?
Customer Service 100
100 Service Untitled» Blog Archive » Customer service procedures and.
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer.
Service Untitled» Blog Archive » Excellent customer service.
Service Untitled
JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. My friend Tom lives in the South Florida area and provides the personal touch; his company is small and local which gives him intimate knowledge of the immediate marketplace. Of course, the.
Service Untitled» Blog Archive » The 2010 Fanati Award
Service Untitled
MARCH 3, 2010
Service Untitled The blog about customer service and the customer service experience. Like last year, I want to do a brief writeup on the companies and the process. Videos let you see (literally and figuratively) what companies do and how they work.
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40 Service Untitled» Blog Archive » Diapers.com uses customer service.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market.
Service Untitled» Blog Archive » Impact of poor customer service.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
Answering Your Phone: Is it You or Memorex?
Make or Break Moments
AUGUST 25, 2010
Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone.
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Tis the season for customer service
Service Untitled
DECEMBER 7, 2010
We’re approaching home plate for the 2010 shopping season with the best opportunity to realize a profit after a challenging year of budget minded shoppers. Why not use the opportunity to attract new customers? A customer’s first impression is the most important part of the initial sales experience.
Service Untitled» Blog Archive » Customer Service Pet Peeves
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. If your company is doing any of these things, think of ways to change that. No related posts to display.
Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.
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40 Service Untitled» Blog Archive » Ranking customer service for airlines
Service Untitled
AUGUST 17, 2010
Service Untitled The blog about customer service and the customer service experience. They also ranked first in customer service for May and June with complaints listed at 1.87 Airlines could employ more fleet service workers to load baggage at peak travel times to help maintain schedules.
Real Time Reviews via Mobile Devices – Are You Prepared?
Make or Break Moments
JUNE 2, 2010
Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Enter your company name, your products, your industry key words and see what is being said. Visit Search.Twitter.
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Lonely? Join a Group » Make or Break Moments
Make or Break Moments
APRIL 15, 2010
Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. But it is also a great place to take the pulse of your industry and gauge what trends are on the horizon.
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100 Service Untitled» Blog Archive » A customer service lesson from a.
Service Untitled
AUGUST 10, 2010
Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.
Customers Look for Personalization
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Technology has allowed companies to personalize my visit when I go to buy from their web site.
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Does Your Website Content Build Relationships?
Make or Break Moments
DECEMBER 21, 2009
Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.
Customer Service 100
100 Individuals Make the Business
Make or Break Moments
AUGUST 9, 2010
People make the company. Oh – maybe for a one off shopping experience you’ll be influenced by a sale – but it is the RELATIONSHIP each employee makes with each customers that creates a loyalty no special coupon offer can match. We didn’t grow up together. Our kids weren’t in soccer together.
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Kindle: The Backward Approach to Customers
Make or Break Moments
JANUARY 27, 2010
Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need. If we start with the customer first – how would that change what we offer or how our business evolves?
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Service Untitled» Blog Archive » How Customer Service Can Create.
Service Untitled
JANUARY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.
Look for the Pattern You Can't Ignore
Make or Break Moments
JANUARY 20, 2010
I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting some of the smaller companies and as such, companies are cutting back some of their vendor/freelance relationships.
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100 I Hate My Customer
Make or Break Moments
APRIL 14, 2010
I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me!
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100 Linchpins Unite to Make a Difference
Make or Break Moments
JUNE 4, 2010
On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. But I had a passion for making a difference and it is that same passion I bring to my own customers. All inspired by Seth Godin. Just like yours does.
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