Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. It is quite an experience. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

So have your purchased your name as a URL? It was almost free. I set up a Wordpress.com blog and with the exception of the $9.95 at Name Cheap to buy my name, it just cost me the time it took to put it together. What have you done with it? Share your examples here. I’d love any suggestions for how to make the site better.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. What can you do to turn prospects into customers. BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 29, 2010

I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 25, 2010

As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation. Were they suggesting a second pair purchase? Were they asking questions about lifestyle? Were they making recommendations based on those facts?

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MARCH 28, 2010

Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Don’t overlook the usefulness of this. Digg Furl Netscape Yahoo!

Budget 100

Budget Training 2007 2008 100

The Small Business Blog

MAY 16, 2010

Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 13, 2010

I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JANUARY 29, 2009

The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. It is also generally a big mistake to think that you can save money by under-investing in technology. Just a opinion!

UPS 100

UPS 2009 2007 2008 100

The Small Business Blog

NOVEMBER 15, 2009

Top 5 Website Design Tips by Stefan Töpfer on Nov 16, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Nannetta Said on November 22nd, 2009 at 5:12 am The tips all sound so commonsensical, but then you remember that common sense isn’t all that common.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

JUNE 20, 2010

Make sure they know exactly how your products and services can help their business succeed. If they are unhappy with their purchases, work hard to repair the relationship between businesses. You need to convince them that you can help cut costs or beat the competition. Keep following-up over a period of time.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 2, 2010

Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. However, due the slump, don’t give up on your bottom 80% of your customers. Your best clients for 2010 might not have spent anything in 2009. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

APRIL 21, 2008

7 Comments » | Trackback | Share This 7 Responses to “ Takeover Disasters &# Chris Burgoyne Said on April 22nd, 2008 at 9:59 am As a real example to this, I worked for a large UK company who purchased a company based on the culture and sales figures. You can leave a response , or trackback from your own site. As for the culture.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

NOVEMBER 17, 2009

by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. Stefan Töpfer Said on November 17th, 2009 at 10:41 pm Hi Deborah, you know what is even more weird, small business failing because of what the governments and banks did to them. – ST.

Suppliers 100

Suppliers 2009 2007 2008 100

The Small Business Blog

SEPTEMBER 26, 2006

Enter the details on a form on the Purchases & Sales pages of ‘Cashbook’ to record any invoices to or from your business. Use the balance outstanding column, on the Purchases & Sales pages, to check how much money you owe or chase any money owed to you. Digg Furl Netscape Yahoo!

2006 100

2006 2007 2008 2009 100

The Small Business Blog

MARCH 17, 2008

Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments Customer Service Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!

2008 100

2008 2007 2006 2009 100

The Small Business Blog

AUGUST 15, 2007

Bad debts – look at your past performance, come up with an average monthly figure and mark your products and services up accordingly. Buying – keep control of your spending, make one person sign off on all purchases, ideally that person should be you. Keep up to date – update your cost sheet on a regular basis.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 9, 2009

by Stefan Töpfer on Nov 09, 2009 Lord Sugar’s – the government’s enterprise czar – outburst last week where he allegedly called small business owners moaners and said: “I can honestly say a lot of problems you hear from people who are moaning are from companies I wouldn’t lend a penny to.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

AUGUST 7, 2007

8 Comments » | Trackback | Share This 8 Responses to “ Smart Business Start-Up &# nmartin Said on April 9th, 2008 at 3:57 pm I saw your posting and thought you would be interested in some advice from my client, Wireless Toyz if you are thinking about starting a business or purchasing a franchise. Be very realistic.

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

OCTOBER 17, 2007

Accounting Software Strengths Easy to use by non accountants requiring no previous accounting knowledge and is basically a list of sales and a list of purchases on preset excel spreadsheets. Stefan Töpfer Said on October 1st, 2009 at 11:27 am I agree very much with this statement. i have an acountant. Good point.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 18, 2007

I have known people to go in blindly, purchasing an expensive site, before knowing what their internet strategy is, simply because they are intimidated by technology and a consultant told them that was what they needed. Wilbert Said on December 4th, 2009 at 12:32 am These are some great bits of advice you have there.

2007 100

2007 2008 2009 2006 100

The Office Professionals Place

AUGUST 13, 2009

Thursday, August 13, 2009 Self Defense for Admins We are soldiers for the office. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Lets grow together! Great post, Dewoun!

IAAP 100

IAAP Filing Administrative Professionals Skills 100

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

The Small Business Blog

NOVEMBER 11, 2007

Within reason, cost should not be a purchasing factor. Morgan Newall Said on May 27th, 2009 at 12:06 am Hi, just found OnlineOffice for the first time through this post, looks like a great product. Take advantage of any free trial period to help you make your decision. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2009 2006 100

Service Untitled

SEPTEMBER 29, 2011

Obviously the improvement of the car manufacturers brand made a big difference in our automobile purchasing preferences. Then came the customer service; a ten-year warranty or 100,000 miles. Hyundai developed a national campaign for buyers who lost their jobs; the customer could return their car with no penalties.

Customer Service 40

Customer Service Restaurants AT&T Holidays 40

The Small Business Blog

NOVEMBER 13, 2007

They had even agreed to offer me a free case with a certain number purchased – a good incentive I had aimed to pass onto my prospective customers. Free advertising Said on June 25th, 2009 at 10:10 am Good ideas. While that, now I sell some services at Internet, lol. Have to be creative in current situation.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

FEBRUARY 12, 2008

I mean, I don’t need certification and i’ve only learned to do home staging business right at home with a little help from a book guide I purchased online. Removing stretch marks Said on January 13th, 2009 at 10:00 am I feel bad when someone says I am charging you for hour. But on place of money, many people mouth is shut.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

NOVEMBER 13, 2007

MapsofWorld.com also offers online purchase of digital map products or subscriptions to regular map feed. Nick Small Said on January 26th, 2009 at 4:09 pm Telephone Pali on 08700 500 820 for more information. Ibiza Said on March 12th, 2009 at 1:43 pm Thank You! Fantastic free service… thanks very much!!!

2008 100

2008 2007 2009 2006 100