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Ten Small Business Startup Ideas – 2009/09/20 | THE SMALL BUSINESS.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk An impartial advice line for people purchasing consumer electronics. » « Previous Entries This entry was posted on Sunday, September 20th, 2009 at 7:05 am and is filed under Business Ideas. External Links External Links SynergyOne.co.uk

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Winners – Small Business Quote of the Week Ethics – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, December 15th, 2009 at 8:00 am and is filed under SME News Round-up.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Some 75 per cent of SMEs say the economy will see an upturn in 2010, with 61 per cent confident about their business prospects for the coming year and 35 per cent predicting an improvement by January 2010, according to BT’s 2009 Business Pulse report.

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Customers Look for Personalization

Make or Break Moments

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

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Silence is Deadly

Make or Break Moments

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

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1 Great Tip for Reaching Customers

Make or Break Moments

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?

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Customer Relationships: Not Something You Can Set and Forget

Make or Break Moments

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.