2009 Customer Service Forms Purchasing 
Make or Break Moments
SEPTEMBER 3, 2010
The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.
Make or Break Moments
JANUARY 7, 2010
I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year ! How much is that costing you? It all starts with the relationship!
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Make or Break Moments
JANUARY 25, 2010
Were they suggesting a second pair purchase? During a lull in the afternoon, I mentioned the fact that they really just filled out order forms. Were they making recommendations based on those facts? Did they recommend lens treatments like scratch protection, tinting and ultraviolet ray protection?
The Small Business Blog
MARCH 28, 2010
Many equipment manufacturers offer free training to companies that purchase their products. Attempt to form a training co-op with other local companies to cut costs. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also.
The Small Business Blog
MARCH 17, 2008
For many businesses in the UK it will be useful for them to have some form of an exit plan in case the day comes when it seems like the right time to sell. This is particularly true in the high levels of anticipation of business ownership change throughout the western world. Digg Furl Netscape Yahoo!
The Small Business Blog
SEPTEMBER 26, 2006
Whatever method you use to record your income & expenses at the moment, instead simply enter the details on a form on the Payments & Receipts pages of ‘Cashbook’ to record any money paid into or out of your business. You will then have a record of all your income & expenses shown with monthly totals. Digg Furl Netscape Yahoo!
The Small Business Blog
OCTOBER 17, 2007
Accounting Software Strengths Easy to use by non accountants requiring no previous accounting knowledge and is basically a list of sales and a list of purchases on preset excel spreadsheets. Stefan Töpfer Said on October 1st, 2009 at 11:27 am I agree very much with this statement. Very Low Priced At £12.99 i have an acountant.
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