The Small Business Blog

NOVEMBER 16, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk » « Previous Entries This entry was posted on Tuesday, November 17th, 2009 at 8:00 am and is filed under SME News Round-up. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

DECEMBER 14, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Winners – Small Business Quote of the Week Ethics – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, December 15th, 2009 at 8:00 am and is filed under SME News Round-up.

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The Small Business Blog

NOVEMBER 30, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008.

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The Small Business Blog

OCTOBER 26, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Some 75 per cent of SMEs say the economy will see an upturn in 2010, with 61 per cent confident about their business prospects for the coming year and 35 per cent predicting an improvement by January 2010, according to BT’s 2009 Business Pulse report.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first. So how do you start?

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Make or Break Moments

JULY 28, 2010

“We compile photos and stories into a book that you can present to your aging loved one, kind of a ‘this is your life’ keepsake. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# I am racking my brain. Is this a prank? Is this my brother? He continues. We find they like it a lot.&#

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Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Office Dynamics

OCTOBER 15, 2014

Eerily, you happened to have just picked up a book two weeks prior, again, dissecting the same issue. Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? It started with the book from Arianna Huffington, Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder. Are you hearing it?

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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The Small Business Blog

NOVEMBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

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Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. OnlineOffice: Overview Get the Flash Player to see this player. John Needs YOU! What do you have to do?

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The Small Business Blog

JULY 27, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JUNE 4, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JANUARY 1, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk We will open the book. The book is called Opportunity and its first chapter is New Year’s Day.&# OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. Overall, I highly recommend reading this as an inspirational and down-to-earth book about following your dreams.

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The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 19, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make sure you have a separate phone number that applicants can leave messages on without disrupting your workday. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy.

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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The Small Business Blog

APRIL 22, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Seen as an expert in her field she has released a book entitled “ The Zen of Social Media Marketing”. I was lucky enough to catch up with Shama this week, and spoke to her about why she wrote the book, and what’s in it for small businesses.

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The Small Business Blog

DECEMBER 18, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

DECEMBER 28, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Christmas – Small Business Quote of the Week by dave on Dec 29, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

AUGUST 6, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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Practically Perfect PA

JANUARY 17, 2014

The Hay Adams has welcomed some very very famous guests over the years, including Amelia Earhart in 1928, just recently the press junket for the 3rd season of Homeland, not to mention the Obama family prior to the inauguration in 2009. Why book The Hay Adams for your boss? Last week they welcomed me through their historic doors.

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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