12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
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Customer Service Blogs to check out
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
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Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar
LEADERASSISTANT.COM
MARCH 12, 2023
She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. Brené Brown CONNECT WITH LEXI Lexi on LinkedIn ABOUT LEXI Lexi Gunther has been an Executive Assistant and thought partner since 2009.
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Ten Small Business Startup Ideas – 2009/09/20 | THE SMALL BUSINESS.
The Small Business Blog
SEPTEMBER 19, 2009
Ten Small Business Startup Ideas – 2009/09/20 by Stefan Töpfer on Sep 20, 2009 If you are sat at home this weekend contemplating starting your own small / micro home business or becoming a self-employed freelancer / sole trader then here are ten quick-fire business ideas to use as a starting point. Digg Furl Netscape Yahoo!
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100 Small Business World News Round-up - 2009/11/03
The Small Business Blog
NOVEMBER 2, 2009
Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. Digg Furl Netscape Yahoo!
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Small Business World News Round-up - 2009/11/17
The Small Business Blog
NOVEMBER 16, 2009
Small Business World News Round-up – 2009/11/17 by Stefan Töpfer on Nov 17, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Sponsors Advertise Here? Digg Furl Netscape Yahoo!
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Small Business World News Round-up – 2009/12/15
The Small Business Blog
DECEMBER 14, 2009
Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Sponsors Advertise Here? Digg Furl Netscape Yahoo!
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The Small Business Blog
NOVEMBER 9, 2009
Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Sponsors Advertise Here? Digg Furl Netscape Yahoo!
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Small Business World News Round-up – 2009/12/01
The Small Business Blog
NOVEMBER 30, 2009
Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Sponsors Advertise Here? Digg Furl Netscape Yahoo!
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Small Business world News Round-up - 2009/10/27
The Small Business Blog
OCTOBER 26, 2009
Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. Digg Furl Netscape Yahoo!
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Linchpin Meet Ups Connect the Globe in One Evening
Make or Break Moments
JUNE 14, 2010
To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?
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100 105 Ways to Put Customers First » Make or Break Moments
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first. So how do you start?
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Make or Break Moments Recognized
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
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100 Is it a Good Experience?
Make or Break Moments
MARCH 22, 2010
That quote comes from Randy Pausch and his book The Last Lecture. I’m behind the rest of the world in reading, what I would classify as one of the most inspiration books I’ve ever read. Randy’s book offers so many wonderful nuggets of truth in relatable, bite sized pieces.
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100 Enterprise rental cars lead the way for customer service
Service Untitled
DECEMBER 1, 2010
Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. Reservation processes.
Getting Past Ego to Reach Customers
Make or Break Moments
MARCH 15, 2010
’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. We provided a great service at a good price-the best in out industry.
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Deborah Chaddock Brown Speaking Calendar
Make or Break Moments
JUNE 27, 2010
In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales. In case you missed it – the book is still available for download from the product page. And yep – it is still free.
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Age of Conversation 3: It Is In BookStores and Available On-Line
Make or Break Moments
MAY 7, 2010
Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.
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Age of Conversation 3 Author Spotlights
Make or Break Moments
APRIL 20, 2010
One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. In today’s post, he shining the light on me! Thanks Rick!
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100 Linchpins Unite to Make a Difference
Make or Break Moments
JUNE 4, 2010
Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.
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100 Make or Break Moments Available on Kindle
Make or Break Moments
APRIL 19, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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100 What Do Customers Mean to You?
Make or Break Moments
AUGUST 3, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Ep 215: Kathleen Burns Kingsbury on Changing Your Money Mindset and Negotiating for What You Deserve
LEADERASSISTANT.COM
APRIL 16, 2023
Book Recommendation: Overcoming Underearning by Barbara Stanny ABOUT KATHLEEN Wealth psychology expert and coach Kathleen Burns Kingsbury, founder of KBK Wealth Connection and host of the Breaking Money Silence® podcast, is an internationally published author and speaker.
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52 Three Little Words for 2010
Make or Break Moments
JANUARY 1, 2010
And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge and Follow-Up.
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100 Book Review: Duct Tape Marketing by John Jantsch | THE SMALL.
The Small Business Blog
NOVEMBER 2, 2007
John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan. Any if you’re thinking about marketing, you should consider this book.
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Marketing with Honesty to Build Customer Relationships
Make or Break Moments
AUGUST 13, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Customers Look for Personalization
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
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Do Your Employees Hate You?
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
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100 Being Right Doesn't Win Friends and Influence Customers
Make or Break Moments
JUNE 16, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Kindle: The Backward Approach to Customers
Make or Break Moments
JANUARY 27, 2010
Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve.&# The article is about the incredible sales of the Kindle.
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100 August 7th Treasure Your Customers day
Make or Break Moments
AUGUST 7, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Just Say YES – Guide to Building Customer Relationships
Make or Break Moments
JULY 13, 2010
In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. How do you pick up the conversation from there? You might ask “well, do you know someone who can say yes?&# Why not be that person?
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100 Building Customer Relationships Should be a No-Brainer
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
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100 Always Do Right
Make or Break Moments
MAY 24, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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100 Build Customer Relationships with a Thank You
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
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Mocha Joe's Builds Customer Relationships One Cup of Coffee At a Time
Make or Break Moments
AUGUST 18, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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You LOST Me At “Hello”
Make or Break Moments
JULY 28, 2010
“We compile photos and stories into a book that you can present to your aging loved one, kind of a ‘this is your life’ keepsake. I am racking my brain. Is this a prank? Is this my brother? I’m thinking back over his name – did I recognize it? He continues. We find they like it a lot.&# HYSTERICAL LAUGHTER.
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Service Untitled» Blog Archive » Customer Service Pet Peeves
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?
Banks Change to a Customer-Focused Message
Make or Break Moments
JANUARY 4, 2010
They are creating separate pages for each product with a “one-page simple explanation of each specific product…Forget jargon-filled ads and book-like bank documents; the bank of the future needs to cut straight to the point.&# One of the changes being made effects the bank websites. Two enthusiastic thumbs up.
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100 I Hate My Customer
Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
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