Make or Break Moments

AUGUST 27, 2010

They’d found me on the Internet and wondered if I would come and conduct training for their call center employees. The step-by-step instructions for how you do what you do so that someone could walk in off the street – read the manual – and continue your business operations without missing a beat.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 13, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Can Virtual Assistants provide social networking support? Social networking became the trendiest way to stay connected in 2008. As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence.

Networking 100

Networking Social Media 2009 Twitter 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. When callers do reach a real person – what is the tone of voice? What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Loosely Speaking

DECEMBER 4, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Can you say “sidetracked?&# Thursday, December 4, 2008 at 11:41 am // By: ktcosmos // Category: Life of the Virtual Assistant I could blame it on the economy. Melodee Patterson Comment // December 6th, 2008 // 5:01 pm choke Cubbies!?! Happy Holidays!

2008 100

2008 Holidays 2004 Keyboards 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. Not that he has never taken a day off. Loosely Speaking�A

2008 100

2008 2004 Social Media Phones 100

The Small Business Blog

MAY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

OCTOBER 1, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? South By South West Midlands Said on February 28th, 2008 at 4:51 pm [.] You want the whole tree." 1 week ago More updates. But you will need some [.]

2007 100

2007 2008 2009 2010 100

The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? M The Construction guy Said on June 10th, 2008 at 4:15 am I remember those days while i held positions in corporations as a senior manager. Vol 1, No.

2007 100

2007 2008 2009 2010 100

The Small Business Blog

NOVEMBER 10, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Should this be policy – they are in trouble. You want the whole tree." 1 week ago More updates. Hope you get it sorted out. Server replacement.

2007 100

2007 2008 2009 2006 100

Loosely Speaking

OCTOBER 29, 2008

That means that you can: jump in anywhere, and talk about anything share links to sites and photos and your social media identities elsewhere ask questions directly to others in the conversation What to say? Comments: 19 19 Comments Marsha Kopan Comment // October 29th, 2008 // 1:34 pm I am not so sure about this blogging thing.

2008 100

2008 AT&T Networking Purchasing 100

Men With Pens

JUNE 9, 2010

It might just be that the person you think is making it is just very good at playing the social media game, but not at making any money. I was just recently researching various tactics and strategies – what worked in 2008 versus 2009 and today. Thanks for being relevant, Amy. Great post! Best, s Reply Kathleen K.

Learning 40

Learning 2010 AT&T Goals 40