Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. policy, process, pricing, products, etc.). Recently on Customers Rock! And it’s not as easy as it sounds.

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Social Media 2007 2008 2009 100

Make or Break Moments

SEPTEMBER 3, 2010

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. When callers do reach a real person – what is the tone of voice? What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

NOVEMBER 9, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

Loosely Speaking

JANUARY 13, 2009

Social networking became the trendiest way to stay connected in 2008. As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. Andrea Kalli is the publisher of www.virtualassist.net and has written extensively on how to use social media for business.

Networking 100

Networking Social Media 2009 Twitter 100

Loosely Speaking

DECEMBER 4, 2008

Thursday, December 4, 2008 at 11:41 am // By: ktcosmos // Category: Life of the Virtual Assistant I could blame it on the economy. ktcosmos Comment // December 6th, 2008 // 4:06 pm Melodee, We are a house divided: I like the Cubbies, my husband is a Dbacks fan. Melodee Patterson Comment // December 6th, 2008 // 5:01 pm choke Cubbies!?!

2008 100

2008 Holidays 2004 Keyboards 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MAY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2010 100

2010 2007 2008 2006 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. You could always spend more time networking on Social Media sites.

2008 100

2008 2004 Social Media Phones 100

The Small Business Blog

APRIL 21, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? To avoid misunderstandings and conflict from the beginning it is best if you set down a clear and consistent policy favouring the dominant culture.

2008 100

2008 2007 2009 2006 100

Small Business Labs

JULY 7, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   This is little changed from 2008, but up from 14.5%

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2004 2010 Retirement 2008 100

The Small Business Blog

AUGUST 7, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Layla Said on September 11th, 2008 at 3:22 pm Finding the right franchise for you doesn’t have to be a difficult thing. You want the whole tree."

UPS 100

UPS 2007 2008 2009 100

Small Business Labs

JUNE 23, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

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2010 2002 Retirement 2020 100

Small Business Labs

MAY 14, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   Donation data is more current and fell 5.6%

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2010 Retirement 2020 2011 100

The Small Business Blog

OCTOBER 1, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? South By South West Midlands Said on February 28th, 2008 at 4:51 pm [.] You want the whole tree." 1 week ago More updates. But you will need some [.]

2007 100

2007 2008 2009 2010 100

The Small Business Blog

NOVEMBER 7, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? That is worrying, since it could indicate a serious shift in Apples customer care policy and/or capacity. You want the whole tree."

2007 100

2007 Keyboards 2008 2009 100

Small Business Labs

JUNE 3, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 2020 Retirement Temping 100

The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? M The Construction guy Said on June 10th, 2008 at 4:15 am I remember those days while i held positions in corporations as a senior manager. Vol 1, No.

2007 100

2007 2008 2009 2010 100

The Small Business Blog

NOVEMBER 10, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Should this be policy – they are in trouble. You want the whole tree." 1 week ago More updates. Hope you get it sorted out. Server replacement.

2007 100

2007 2008 2009 2006 100

Loosely Speaking

OCTOBER 29, 2008

That means that you can: jump in anywhere, and talk about anything share links to sites and photos and your social media identities elsewhere ask questions directly to others in the conversation What to say? Comments: 19 19 Comments Marsha Kopan Comment // October 29th, 2008 // 1:34 pm I am not so sure about this blogging thing.

2008 100

2008 AT&T Networking Purchasing 100

Men With Pens

DECEMBER 8, 2009

The Guardian explains their stategy very well: [link] O’Reilly TOC also provided in 2008 (this how long this discussion has been going) some insight… How Do Publishers and Authors Get Paid in a “Free&# World? In addition, Newsday appears poised to break from the newspaper pack with a plan by parent Cablevision Systems Corp.

2009 40

2009 AT&T Purchasing Credit Card 40

The Small Business Blog

DECEMBER 7, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Nevada ranks as second-best for small businesses : Nevada has the second-best public policy climate in the nation for small business, a report this week shows.

2009 100

2009 UPS 2007 2008 100

Men With Pens

JUNE 9, 2010

It might just be that the person you think is making it is just very good at playing the social media game, but not at making any money. I was just recently researching various tactics and strategies – what worked in 2008 versus 2009 and today. Thanks for being relevant, Amy. Great post! Best, s Reply Kathleen K.

Learning 40

Learning 2010 AT&T Goals 40