Make or Break Moments

AUGUST 2, 2010

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 13, 2009

Social networking became the trendiest way to stay connected in 2008. As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. Andrea Kalli is the publisher of www.virtualassist.net and has written extensively on how to use social media for business.

Networking 100

Networking Social Media 2009 Twitter 100

Loosely Speaking

DECEMBER 4, 2008

Thursday, December 4, 2008 at 11:41 am // By: ktcosmos // Category: Life of the Virtual Assistant I could blame it on the economy. ktcosmos Comment // December 6th, 2008 // 4:06 pm Melodee, We are a house divided: I like the Cubbies, my husband is a Dbacks fan. Melodee Patterson Comment // December 6th, 2008 // 5:01 pm choke Cubbies!?!

2008 100

2008 Holidays 2004 Keyboards 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. You could always spend more time networking on Social Media sites.

2008 100

2008 2004 Social Media Phones 100

The Small Business Blog

NOVEMBER 7, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? That is worrying, since it could indicate a serious shift in Apples customer care policy and/or capacity. You want the whole tree."

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? M The Construction guy Said on June 10th, 2008 at 4:15 am I remember those days while i held positions in corporations as a senior manager. Vol 1, No.

2007 100

2007 2008 2009 2010 100

Loosely Speaking

OCTOBER 29, 2008

That means that you can: jump in anywhere, and talk about anything share links to sites and photos and your social media identities elsewhere ask questions directly to others in the conversation What to say? Comments: 19 19 Comments Marsha Kopan Comment // October 29th, 2008 // 1:34 pm I am not so sure about this blogging thing.

2008 100

2008 AT&T Networking Purchasing 100