Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 9, 2010

So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# Putting himself in the shoes of his customers. is celebrating their 35th year in business. is celebrating their 35th year in business.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? Make or break moments are those times when we have the opportunity to build a relationship with our customers or times when we do something that harms that relationship forever.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

JANUARY 24, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Look for someone with expertise in your industry so they will already know the relevant issues. You want the whole tree." 1 week ago More updates.

Mentoring 100

Mentoring 2007 2008 2006 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

FEBRUARY 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Use all methods of social media to spread the work about what your company does and get as much coverage as possible this way.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 31, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Research the going rate for CEOs in your industry. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 8, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

Training 100

Training 2007 2008 2009 100

The Small Business Blog

JANUARY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Working in tandem with your competitors has benefits in addition to getting a good beat to what’s happening in your industry. Think of the motor industry.

Collaborate 100

Collaborate 2007 2010 2008 100

The Small Business Blog

MARCH 11, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Establishing a professional looking portfolio website to showcase your previous work will be the main way in which you will attract customers.

UPS 100

UPS 2008 2007 2006 100

The Small Business Blog

DECEMBER 20, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Ideally they should follow a proven path, just perhaps from some other business, industry or expert. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 2, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? has improved in the wake of the economic revival, says a survey by the Confederation of Indian Industry (CII). You want the whole tree."

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

OCTOBER 26, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

APRIL 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Technology is making it better and easier but the mindset in industry and business at large has still a long way to go. You want the whole tree."

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? RSS Feeds deliver timely updates from your favourite websites and blogs and can help you keep abreast of what others are saying in your industry.

2007 100

2007 2008 2010 2006 100

The Small Business Blog

DECEMBER 14, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

NOVEMBER 23, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

APRIL 1, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Your business could offer a range of t-shirt designs to select from a catalogue as well as making custom shirts to order. You want the whole tree."

2008 100

2008 UPS 2007 2009 100

The Small Business Blog

JANUARY 22, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? by Stefan Töpfer on Jan 23, 2008 The last couple of days you could follow what can only be described as a panic on the world stock markets.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

MAY 20, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Writing Service by Stefan Töpfer on May 20, 2008 The competitive job market makes it important for applicants to have a résumé that stands out from the pile.

UPS 100

UPS 2008 2007 2009 100

The Small Business Blog

FEBRUARY 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Leverage Social Bookmarking – Google trusts sites more if visitors bookmark them. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

OCTOBER 26, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Industries like fast food, for example, have turnover of well over 100%. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 12, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? by Stefan Töpfer on Feb 12, 2008 It always amazes me to see how many businesses still charge by the hour – it is a business killer.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

NOVEMBER 19, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Often you try to sell to your clients as if they are industry insiders who understand exactly what you are talking about. You want the whole tree."

2007 100

2007 2008 2009 2006 100

The Small Business Blog

FEBRUARY 2, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? I think that when the reputation of our industry is at stake we need to work together. You want the whole tree." 1 week ago More updates.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

NOVEMBER 9, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? If I refine my argument regarding ‘the media’ to something more general and less blame oriented. You want the whole tree." 1 week ago More updates.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

MAY 10, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? SME / SMB Have Become Obsolete Acronyms by Zoli Erdos on May 10, 2006 Software Industry analysts seem to have a fun time coming up with three-letter combinations.

2006 100

2006 2008 2007 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Stefan Keith Dryla Said on January 22nd, 2008 at 5:48 pm I totally agree with you about the passion. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 16, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? The last piece in the puzzle was the advent of the software as a service industry, which took longer to develop than I had foreseen.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

JUNE 29, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? The legal status your business takes maybe decided by what industry you are working in. You want the whole tree." 1 week ago More updates.

Legal 100

Legal 2006 2007 2008 100