The Small Business Blog

MARCH 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post. You want the whole tree."

Customer Service 100

Customer Service 2007 2008 2010 100

Service Untitled

DECEMBER 27, 2010

Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service.

Social Media 40

Social Media Customer Service 2008 2009 40

The Small Business Blog

NOVEMBER 4, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates. — ST. — ST.

2008 100

2008 UPS 2007 2006 100

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Enter your company name, your products, your industry key words and see what is being said. Visit Search.Twitter.

Social Media 100

Social Media Customer Service 2009 2008 100

The Small Business Blog

FEBRUARY 7, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? Please enter your real name, not your company, product or services name.

2008 100

2008 UPS 2007 2006 100

Make or Break Moments

JUNE 4, 2010

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Social media has taken over the web. Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? What did you find? The URL address?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. I love the LinkedIn groups. It is like getting in a room with a bunch of like-minded people.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MARCH 13, 2010

Are you using the same name every where or do you some times use your company name or your tag line or your slogan? Check out this great tool KnowEm which lists 350 social media sites. The point being – they were consistent with their name in every online venue.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

JANUARY 21, 2010

Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers. So how do you tell your story?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 12, 2010

In the recent edition of Entertainment Weekly , the article shared what we can expect to see: “Each week the boss of a big American company goes undercover on the front line of their business,&# says Stephen Lambert, who was also behind the similar-themed reality show Secret Millionaire.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. How do YOU feel when you call a company and are greeted by a machine that says “please listen carefully as our menu options have changed,&# and so on?

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially designed for the unique nature of their customers.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JANUARY 27, 2010

Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need. If we start with the customer first – how would that change what we offer or how our business evolves?

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! Connect with Customers Via LinkedInFinding New Ways to Reach the CustomerWho Determines Value – You or the Customer?View

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Well, when it comes to social media or technology my first stop is to the source: Mashable. As long as companies take advantage of the new stream of potential clients by backing what they do with service, the combination should be powerful. You Betcha! So what is the first step? So what is the one great tip?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MARCH 19, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates.

2008 100

2008 2007 2006 2009 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Technology has allowed companies to personalize my visit when I go to buy from their web site.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. It is a culture thing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 28, 2010

Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# I am racking my brain. Is this a prank? Is this my brother? I’m thinking back over his name – did I recognize it?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&# A bad combination. So how are they handling the situation?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company. We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. .

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 12, 2010

How many customers call customer service for clarification? Do companies really want to do business with their prospects? Do companies care if their customers can use their product with little confusion? How much time and confusion was caused because the Frame Plate was really a link spring?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

To the customer we don’t want: “Yes, I understand exactly when you are looking for and ABC Company is a perfect resource for your needs.&# To our loyal customer: “Yes, I can provide that service.&# Later we become more discriminating – but even so – we should still say yes.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 1, 2010

How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

“It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced. I WILL HAVE TO… “We’ve had a lot of issues with bad checks,&# the associate tells me. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

The Small Business Blog

MAY 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post. You want the whole tree."

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 21, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post. You want the whole tree."

Learning 100

Learning 2007 2008 2006 100

Make or Break Moments

JANUARY 20, 2010

As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting some of the smaller companies and as such, companies are cutting back some of their vendor/freelance relationships. Each time we loose a customer we have to access the situation.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

People make the company. Oh – maybe for a one off shopping experience you’ll be influenced by a sale – but it is the RELATIONSHIP each employee makes with each customers that creates a loyalty no special coupon offer can match. It isn’t the name over the door.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 26, 2010

Posted by Deborah Chaddock Brown on January 26, 2010 under Attitude , Customer Moments , Resolving Conflict | 3 Comments to Read I love conversations with Leslie Ungar. Nordstrom in 1901: offer the customer the best possible service, selection, quality and value. Okay – let’s get back to your company policies.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

But I had a passion for making a difference and it is that same passion I bring to my own customers. For although the name of my company still isn’t my own – the stamp on my work has my name written all over it. Just like yours does.

Customer Service 100

Customer Service 2010 2009 2008 100