Make or Break Moments

JUNE 4, 2010

So have your purchased your name as a URL? What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? It was almost free. I set up a Wordpress.com blog and with the exception of the $9.95 at Name Cheap to buy my name, it just cost me the time it took to put it together.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

SEPTEMBER 2, 2010

It doesn’t involve offering a special discount or creating a loyalty program that requires the customer to keep track of a “frequent purchase&# card. Being a customer-focused company isn’t a quick fix. Being customer-focused involves really getting into the thick of things with your customer.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. . “Did you like shopping at the XYZ Store?&# we might ask them. How do you make your customers feel?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. . I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. Best, Glenn Friesen Customer Service Training with Impact Learning Systems Deborah Chaddock Brown said, Holy cow, Glenn, that is some comprehensive article you linked to. Enjoyed the read! And things should be.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered. We didn’t grow up together. Our kids weren’t in soccer together.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 25, 2010

Were they suggesting a second pair purchase? He certainly doesn’t care about us – he never visits or calls or asks us questions or allows us to attend training. As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

If the prospects that leave your business without purchasing were surveyed, what would be the reason they walked? Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? How much is that costing you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. The dishwasher and dryer come to mind. No change. No change in the routine.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

If only 10% of them purchased, my classes would have been filled yesterday. Whoever said “no news is good news&# or &# silence is golden&# must have been the parent of a new born because as an entrepreneur and the mother of a college student – there is nothing worse than NO NEWS.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? Isn’t the goal to make it easy for our customers/prospects to do business with us? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Loosely Speaking

DECEMBER 13, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs All I need is $4.59 Saturday, December 13, 2008 at 10:37 am // By: ktcosmos // Category: Family Life , Life of the Virtual Assistant I won’t tell you how long it’s been since I became a Google Adsense Publisher. But I WILL tell you I have only $4.59

Google 100

Google 2004 2008 2009 100

Loosely Speaking

FEBRUARY 9, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 1 Tuesday, February 9, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast , Life of the Virtual Assistant AZVAs Podcast launches today! Task Crate was founded in 2008 by his wife and partner Jennifer Talbot. Episode 1: February 2010 [.]

Google Docs 100

Google Docs 2002 Dropbox 2010 100

Loosely Speaking

OCTOBER 29, 2008

Comments: 19 19 Comments Marsha Kopan Comment // October 29th, 2008 // 1:34 pm I am not so sure about this blogging thing. Kathie Thomas, A Claytons Secretary Comment // October 29th, 2008 // 6:36 pm So many questions – and I can answer all or some, or just one. James Comment // October 29th, 2008 // 7:53 pm Good post.

2008 100

2008 AT&T Networking Purchasing 100

Laughing all the Way to Work

DECEMBER 19, 2009

Once a date is finalized I put it in my bosss calendar and confirm the meeting with the other participants. Another benefit to writing it down is if your boss asks you to cancel it or to quickly tell you when the meeting is, you can look at the sheet rather than trying to search for it in your calendar. Minute taking made easier.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

The Small Business Blog

OCTOBER 2, 2007

Having looked into the options we have decided to purchase the Interwatch Security system. Oliver - Business Coach Said on April 22nd, 2008 at 12:34 pm Spending quality time with your family and taking part in activities you enjoy – and for many business owners this idea seems out of reach.

2007 100

2007 2008 2009 2010 100

Laughing all the Way to Work

AUGUST 1, 2010

I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Back to the drawing board. Dealing in real time.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

I know I am dating myself with this ad, but advertising does influence our decisions on what we purchase. I want to know that there will be a person I can speak to if I cant complete the order myself or if I have questions after the purchase. Business Writing Guidelines for 2008 C or cc or copy? Minute taking made easier.

Fax 100

Fax Time Zones IAAP 2009 100

Loosely Speaking

MARCH 5, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Dissecting a WordPress Blog Crash Thursday, March 5, 2009 at 10:06 pm // By: ktcosmos // Category: Blogging This is a really long, detailed post for anyone who may ever have to sort through the labyrinth of possibilities in the aftermath of a blog crash. Love WordPress!

2009 100

2009 AT&T Filing 2004 100