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Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? A lot of policies were focused was on helping small businesses with a “£2.5 Not policy. You want the whole tree." 1 week ago More updates.

Budget 100
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Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. You want the whole tree."

2007 100
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No Two Customers Are Alike » Make or Break Moments

Make or Break Moments

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

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You've Heard of the 80 – 20 Rule???

Make or Break Moments

Someone asked him if people took advantage of Nordstrom’s famous return policy. He went on to say that only about ten percent of their customers took advantage of Nordstroms policy to make customers happy. “You don’t make policy based on ten percent,&# he was quoted as saying. “You make policies based on the 90%.&#

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Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Include policies on issues such as discrimination & discipline so that your position is clear and in writing. You want the whole tree."

2007 100
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Customers Have to Pay at Claire's

Make or Break Moments

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

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Changing Business Based on Customer Feedback

Make or Break Moments

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#