Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. We do not track customer complaints in order to identify trends.

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Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. Jay explained that from a customer perspective – do not disturb – means no knocking on the door or calling about towels.

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The Small Business Blog

MARCH 24, 2010

A lot of policies were focused was on helping small businesses with a “£2.5 However, these headline grabbing, unsubstantial and inflated promises hide many policies that will place a huge strain on SME’s. Not policy. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

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Make or Break Moments

DECEMBER 18, 2009

I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I limped out of there bordering between anger and tears over a stupid exercise.

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The Small Business Blog

AUGUST 1, 2010

Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. A good record-keeping policy is essential. These must be well communicated to employees and strictly enforced. Stay within legal guidelines regarding employment. Select employees carefully during the hiring process.

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The Small Business Blog

MARCH 7, 2010

Include policies on issues such as discrimination & discipline so that your position is clear and in writing. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

MAY 13, 2010

Policies, recessions and unemployment aside, people lost faith in him and the moment that happens, whether you are a businessperson or a politician, you are in trouble. On Monday, Gordon Brown the British Prime Minister announced that he is to step down as leader of the Labour party. What was his main problem? Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 21, 2008

Takeover Disasters by Stefan Töpfer on Apr 22, 2008 The process of taking over another company can be a very exciting time for you and your business, but it can very quickly turn into an unpleasant experience with serious lasting consequences. bookmarks for April 17th through April 22nd | AccMan Said on April 22nd, 2008 at 7:59 pm [.]

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The Small Business Blog

AUGUST 7, 2007

Many politicians will have you believe that the current up-rise in personal and small business activity is due to their policies, that is b s *, it is due to the greatest platform for entrepreneurial activity to date – the internet and related technologies. Anyone between the ages of 13 (apparently) and 81 (?) Edited by ST.)

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The Small Business Blog

OCTOBER 1, 2007

South By South West Midlands Said on February 28th, 2008 at 4:51 pm [.] low cost business ideas Said on April 10th, 2008 at 11:10 pm the internet has allow the bootstrapper to go to a whole new level. – Stefan Carlos Weil Said on May 27th, 2008 at 11:38 pm STEFAN: I fully agree with bootstrapping. But you will need some [.]

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The Small Business Blog

NOVEMBER 10, 2007

The customer support issue, I think is very serious – especially as it makes you feel very helpless. Should this be policy – they are in trouble. colleague, Stefan Töpfer, at the Small Business Blog, has been having a tremendously hellish experience with Apple customer service. Hope you get it sorted out.

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The Small Business Blog

NOVEMBER 7, 2007

That is worrying, since it could indicate a serious shift in Apples customer care policy and/or capacity. Thanks Apple, you really made it clear to me, how important individual customers are to you! What makes customer service stink isn’t that suppliers make mistakes. Many questions, no answers!

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The Small Business Blog

OCTOBER 2, 2007

4, 2007) The Boring Made Dull Said on November 9th, 2007 at 3:47 am Economics and Social Policy – XXXVII archives submit postWelcome to the November 8, 2007 e … THE SMALL BUSINESS BLOG » Blog Archive » New Small Business Startup Idea: Virtual Import/Export Assistant Said on November 13th, 2007 at 12:57 pm [.]

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