12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?
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Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Professional Assistant Blog
JULY 17, 2009
Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
The Small Business Blog
SEPTEMBER 19, 2009
Ten Small Business Startup Ideas – 2009/09/20 by Stefan Töpfer on Sep 20, 2009 If you are sat at home this weekend contemplating starting your own small / micro home business or becoming a self-employed freelancer / sole trader then here are ten quick-fire business ideas to use as a starting point. Digg Furl Netscape Yahoo!
The Small Business Blog
NOVEMBER 16, 2009
Small Business World News Round-up – 2009/11/17 by Stefan Töpfer on Nov 17, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!
The Small Business Blog
NOVEMBER 30, 2009
Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!
The Small Business Blog
DECEMBER 14, 2009
Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!
The Small Business Blog
NOVEMBER 9, 2009
Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. « Sugar Not The Icing On The Small Business Cake.
The Small Business Blog
NOVEMBER 2, 2009
Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. Digg Furl Netscape Yahoo!
The Small Business Blog
OCTOBER 26, 2009
Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. Digg Furl Netscape Yahoo!
The Small Business Blog
NOVEMBER 4, 2008
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
The Small Business Blog
FEBRUARY 7, 2008
« Government – Small Business Quote of the Day Small Business Start-Up Checklist – Time Management » « Previous Entries This entry was posted on Wednesday, July 2nd, 2008 at 12:30 pm and is filed under SME News Round-up. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
AUGUST 3, 2010
Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.
Make or Break Moments
AUGUST 13, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Make or Break Moments
JANUARY 1, 2010
And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge and Follow-Up.
Make or Break Moments
JUNE 27, 2010
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Make or Break Moments
APRIL 19, 2010
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Make or Break Moments
JUNE 16, 2010
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Make or Break Moments
AUGUST 7, 2010
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Make or Break Moments
APRIL 20, 2010
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Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
Make or Break Moments
MAY 24, 2010
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Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale or “sale process, including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
AUGUST 18, 2010
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Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
Make or Break Moments
JANUARY 27, 2010
Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve. The article is about the incredible sales of the Kindle.
Make or Break Moments
APRIL 14, 2010
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Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
Make or Break Moments
AUGUST 17, 2010
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Make or Break Moments
JUNE 8, 2010
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Make or Break Moments
JUNE 4, 2010
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Make or Break Moments
JUNE 2, 2010
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Make or Break Moments
JANUARY 19, 2010
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Make or Break Moments
MARCH 13, 2010
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Make or Break Moments
MAY 3, 2010
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Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
Make or Break Moments
JUNE 14, 2010
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Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.
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