Make or Break Moments

SEPTEMBER 3, 2010

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 27, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MARCH 7, 2010

Include policies on issues such as discrimination & discipline so that your position is clear and in writing. Top 5 Tips for Writing a Staff Handbook by Stefan Töpfer on Mar 08, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Digg Furl Netscape Yahoo!

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2007 2008 2006 2009 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? When callers do reach a real person – what is the tone of voice? What do they say? Is their script so memorized that it sounds like a pitch and the words are slurred together so the caller has to say “is this ABC company?&#

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Eco-Office Gals

OCTOBER 6, 2012

On the downside, green leaders dismay Obama’s lack of follow-through on a 2008 campaign promise to label genetically modified foods so that consumers know what they are getting when they buy corn, sugar. or breakfast cereal. If re-elected, Obama would no doubt work to expand U.S.

2012 100

2012 2003 2005 Policies 100

Professional Assistant Blog

OCTOBER 31, 2008

Home About Me Advertise Tips for Office Costumes at Halloween By The Professional Assistant on Friday, October 31, 2008 Filed Under: Productivity H appy Halloween everyone! Luckily, in my office, we dress in casual clothes all of the time and we do have a corporate policy of being able to dress up in a costume for this event.

2008 100

2008 Cubicle Google Docs 2007 100

The Small Business Blog

MAY 13, 2010

Policies, recessions and unemployment aside, people lost faith in him and the moment that happens, whether you are a businessperson or a politician, you are in trouble. On Monday, Gordon Brown the British Prime Minister announced that he is to step down as leader of the Labour party. What was his main problem? Digg Furl Netscape Yahoo!

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Small Business Labs

JANUARY 11, 2011

health spending grew just 4% in 2009 , the lowest growth rate in the 50 years the government has tracked this data.  of 2009 U.S. of GDP in 2008.   Last year's 4% increase means we spent about $100 billion more on health care than in 2008.  .  The good news is U.S. health care costs. 

Health 100

Health 2020 2008 2009 100

The Small Business Blog

APRIL 21, 2008

Takeover Disasters by Stefan Töpfer on Apr 22, 2008 The process of taking over another company can be a very exciting time for you and your business, but it can very quickly turn into an unpleasant experience with serious lasting consequences. bookmarks for April 17th through April 22nd | AccMan Said on April 22nd, 2008 at 7:59 pm [.]

2008 100

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Loosely Speaking

OCTOBER 12, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Your blog’s role in your professional visibility Monday, October 12, 2009 at 11:11 am // By: ktcosmos // Category: Blogging Ever wonder where blogging is headed now that social media web sites have become mainstream tools? Get Loosely Speaking Products.

2004 100

2004 Social Media 2008 2009 100

Professional Assistant Blog

SEPTEMBER 5, 2008

Home About Me Advertise Cover Your Tracks: E-mail Archiving By The Professional Assistant on Friday, September 05, 2008 Filed Under: MS-Outlook , Organize , Productivity , System Security D o you back up your e-mails in Microsoft Outlook ? There are two ways of backing up your e-mails. Are you familiar with this?

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Professional Assistant Blog

OCTOBER 9, 2008

By The Professional Assistant on Thursday, October 09, 2008 Filed Under: MS-Excel , Organize , Productivity D o you find that when you receive phone calls or voice mail messages, you cant remember who called, what time they called, who they were trying to call, etc? Home About Me Advertise Who Called? Use A Phone Call Log!

Phones 100

Phones 2008 Cubicle 2007 100

Loosely Speaking

OCTOBER 14, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Climate change and the 6 Americas Wednesday, October 14, 2009 at 7:55 am // By: ktcosmos // Category: Blogging , Business Strategies/Perspectives , Life of the Virtual Assistant What do these things have in common? failure to use a condom 2. volcanic eruptions 3. wildfires 7.

2009 100

2009 2004 2008 Policies 100

Loosely Speaking

APRIL 2, 2009

Thursday, April 2, 2009 at 9:36 am // By: ktcosmos // Category: Baseball What a thrill for Ryan Perry, who was throwing for the University of Arizona Wildcats this time last year! Comments: 0 Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change? Read more about it: [link] [link] Good luck, Ryan!

2004 100

2004 2008 2009 Calendars 100

The Small Business Blog

AUGUST 7, 2007

Many politicians will have you believe that the current up-rise in personal and small business activity is due to their policies, that is b s *, it is due to the greatest platform for entrepreneurial activity to date – the internet and related technologies. Anyone between the ages of 13 (apparently) and 81 (?) Edited by ST.)

UPS 100

UPS 2007 2008 2009 100

Loosely Speaking

DECEMBER 13, 2008

Saturday, December 13, 2008 at 10:37 am // By: ktcosmos // Category: Family Life , Life of the Virtual Assistant I won’t tell you how long it’s been since I became a Google Adsense Publisher. To be clear, we have already committed to purchasing both our own and a second share of the 2009 growing season.

Google 100

Google 2004 2008 2009 100

Ian's Messy Desk

JUNE 15, 2010

By 2009 the proportion jumped to 29%. We need family-friendly policies for all workers and more community resources and supports for seniors. We need governments and public policies that support leisure and culture activities and venues – ensuring that equity and inclusion are overarching principles in our approach.”

2005 100

2005 2001 2004 2006 100

Professional Assistant Blog

FEBRUARY 20, 2008

Home About Me Advertise The E-tiquette of E-mail By The Professional Assistant on Wednesday, February 20, 2008 Filed Under: Client Service , MS-Outlook E ditor’s note: This is a guest post by Patricia Robb of Laughing all the Way to Work: The Ultimate Secretarial Survival Blog. Jane Watson of J. Who are you?

2008 100

2008 2007 Cubicle Fax 100

Loosely Speaking

OCTOBER 29, 2008

Wednesday, October 29, 2008 at 10:39 am // By: ktcosmos // Category: Prescott Arizona I used to love (and be good at) gardening. Pingback // December 13th, 2008 // 10:46 am [.] tim Comment // November 2nd, 2009 // 6:48 am My wife loves to garden and was hoping to garden if we moved to prescott. Give a share!

2004 100

2004 2008 2009 Retirement 100

Loosely Speaking

JANUARY 13, 2009

Tuesday, January 13, 2009 at 11:22 am // By: ktcosmos // Category: Business Strategies/Perspectives , Family Life While many Virtual Assistants already do offer these services, some VAs and clients may actually be wondering, SHOULD they? Social networking became the trendiest way to stay connected in 2008.

Networking 100

Networking Social Media 2009 Twitter 100

Customers Rock!

APRIL 14, 2010

A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. policy, process, pricing, products, etc.). It’s harder than it sounds. Image credit: TommL ).

Social Media 100

Social Media 2007 2008 2009 100

Professional Assistant Blog

NOVEMBER 1, 2007

Posted on 11 December, 2008 6:06 PM Anonymous Right now I'm sitting in my cubicle and the "new person" has turned on her radio and is humming loudly off-key.I'm Posted on 19 June, 2009 2:50 PM The Professional Assistant I've had this same situatino before, where a person would constantly hum.

Cubicle 100

Cubicle Etiquette 2008 2007 100

Loosely Speaking

DECEMBER 16, 2008

Tuesday, December 16, 2008 at 2:02 pm // By: ktcosmos // Category: Life of the Virtual Assistant With each successful update of WordPress, the more comfortable you become when receiving weird fatal error messages, which cause your blog to crash completely until you decode and address them. Comments: 2 2 Comments Posts about Wordpress 2.7

2008 100

2008 2004 Filing AT&T 100

The Small Business Blog

OCTOBER 1, 2007

South By South West Midlands Said on February 28th, 2008 at 4:51 pm [.] low cost business ideas Said on April 10th, 2008 at 11:10 pm the internet has allow the bootstrapper to go to a whole new level. – Stefan Carlos Weil Said on May 27th, 2008 at 11:38 pm STEFAN: I fully agree with bootstrapping. But you will need some [.]

2007 100

2007 2008 2009 2010 100

The Small Business Blog

OCTOBER 2, 2007

4, 2007) The Boring Made Dull Said on November 9th, 2007 at 3:47 am Economics and Social Policy – XXXVII archives submit postWelcome to the November 8, 2007 e … THE SMALL BUSINESS BLOG » Blog Archive » New Small Business Startup Idea: Virtual Import/Export Assistant Said on November 13th, 2007 at 12:57 pm [.]

2007 100

2007 2008 2009 2010 100

Loosely Speaking

OCTOBER 7, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Prepare now for when business picks up again Wednesday, October 7, 2009 at 12:54 pm // By: ktcosmos // Category: Business Strategies/Perspectives Here’s a list of things to do now, if you are in a work slowdown, so that when things pick up again you’ll be ready!

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UPS 2009 2004 2008 100

The Small Business Blog

NOVEMBER 7, 2007

That is worrying, since it could indicate a serious shift in Apples customer care policy and/or capacity. UPDATE Nov 7, 2008 – 13:00 BST : I have not had a call from Apple, but the TNT courier called, they are going to pick up the old computer this afternoon. Many questions, no answers! Digg Furl Netscape Yahoo!

2007 100

2007 Keyboards 2008 2009 100

Loosely Speaking

MARCH 5, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Dissecting a WordPress Blog Crash Thursday, March 5, 2009 at 10:06 pm // By: ktcosmos // Category: Blogging This is a really long, detailed post for anyone who may ever have to sort through the labyrinth of possibilities in the aftermath of a blog crash. Should I try 2.7.1,

2009 100

2009 AT&T Filing 2004 100

Small Business Labs

MAY 14, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   It likely fell again in 2009. 

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2010 Retirement 2020 2011 100

The Marq

DECEMBER 3, 2009

The Blackberry Pearl Flip (model 8220) was first released in Fall of 2008. I didn’t purchase it until Sprint of 2009. Photo Credit: cnet Posted by Arash Sayadi on Thursday, December 03, 2009 Topic: Technology Review 2comments: GolferNewb said. December 3, 2009 5:10 PM Arash Sayadi said. What Do You Think?

2009 40

2009 Sprint Phones Calendars 40

Laughing all the Way to Work

OCTOBER 6, 2009

© Copyright Patricia Robb 2010 6 October, 2009 When you suspect a co-worker has a substance abuse problem. it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them."

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Ian's Messy Desk

MAY 17, 2010

And for most people being motivated mean ‘to do things with joy’ Comment by Witold Rugowski on August 25, 2008 @ 4:55 pm Motivation is the fuel of achievement and its essence determines the level one can easily reach to. Whether you are on the workshop floor or in the “ivory tower” your motivation will lead you towards your goal.

2007 100

2007 Health Goals Ergonomics 100

The Marq

FEBRUARY 1, 2010

By September 2008, after years of steady growth, these little drops were covering 70% of our budget. Posted by Arash Sayadi on Monday, February 01, 2010 Topic: Call to Action 0comments: Post a Comment Subscribe to: Post Comments (Atom) Subscribe | Content copyright 2009. Very briefly, heres what happened. TheMarq.com.

Twitter 40

Twitter 2008 Email Gifts 40