The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Success
NOVEMBER 24, 2022
To find and cultivate powerful stories, listen to what your customers and employees are talking about, says Paul Smith, author of The 10 Stories Great Leaders Tell. Smith says his heart broke a little to learn the story of a Pizza Hut in Springdale, Arkansas. What saddens Smith is that this story was never shared outside the company.
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Service Untitled
JULY 31, 2013
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Possibly Related Posts: Walmart’s dismal customer service scores drive customers away Since 2007, Walmart department and discount stores repeatedly have been.
Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” The company needs employee pride, a well-tuned culture, and a mentoring program where associates can learn how to deal with customer complaints.
Success
FEBRUARY 11, 2022
Burg and co-author John David Mann first published The Go-Giver in 2007 and then an expanded version in 2015. He reads constantly because he loves what he does and wants to be constantly learning. He takes notes because he knows he’ll learn things he wants to remember.
Service Untitled
JANUARY 28, 2014
Businesses that stay open during harsh conditions often have employees who have risked their own safety and comfort to provide necessary services. So instead of telling the person behind the desk she is a “blithering fool,” please learn how to treat people with decency and respect.
The Small Business Blog
MARCH 21, 2010
Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Try to figure out exactly what it is that you want to know about your customer base. Ignore your spendings on CS & u’r toast.
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