Expert’s Corner: Delivering Voice of the Customer
Customers Rock!
APRIL 14, 2010
Countless reports and case studies have proven this linkage. A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. Image credit: TommL ).
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