Service Untitled
JULY 7, 2010
Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.
Men With Pens
JUNE 13, 2010
Well, Dean came through with flying colors and sent me half the interview – by the time I hit the end, I couldn’t wait to read the rest. And you’ll learn why right here in this valuable interview with a pro copywriter. Sending copy by fax or FedEx. I jumped at the screen when I saw interview of Dean and James!
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