The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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The Small Business Blog

MARCH 24, 2010

« Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

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The Small Business Blog

NOVEMBER 6, 2009

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. . “The volatility at the core of deregulated financial institutions makes a world economy that is organised as a system of free markets essentially unstable&# John Gray (b.

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The Small Business Blog

MAY 13, 2010

WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to. « Have You Got A Business Thought? Small Business / SOHO , be successful. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 20, 2010

When you offer deep discounts you not only devalue your products or services, you devalue your brand. You are training your customers that that is what you are worth. I would instead suggest adding value by offering additional incentives that address their pain points. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

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The Small Business Blog

SEPTEMBER 19, 2009

A website teaching readers about the day-to-day training requirements for various sports. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Improvisational comedy confidence-building exercises. Sponsors Advertise Here?

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The Small Business Blog

JUNE 10, 2009

We have been training a large number of virtual assistants in all aspects of our service offerings for months and we are very confident we can provide a professional and extremely cost-effective service to all our clients. This is just one service aimed at making you focus on your business and not on your admin.

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Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. In an information driven society, where anyone can research brands as easily as connecting to the internet, customer service is apt to be the winning difference. Resolve my problem. Otherwise, great tips!

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Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

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Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

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Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.

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The Small Business Blog

MARCH 30, 2010

Only allow yourself a certain amount of time for tasks that can become time consuming, such as reading and responding to email. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Establish time limits for specific tasks.

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Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Make sure to enter the caller’s name, phone number, and/or email address. In a Manhasset store, lights went out during a freak storm.

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

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The Small Business Blog

APRIL 29, 2008

Skills needed: You will need to have a background in personal training and nutrition or have experience of working as a fitness instructor. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here?

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Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.

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Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

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Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. Realtor follow-ups keep customers The follow-up in real estate transactions can make or break.

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Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

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Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

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The Small Business Blog

NOVEMBER 9, 2009

« 5 tips for Sourcing Employee Training for Small Businesses Small Business World News Round-up – 2009/11/10 » « Previous Entries This entry was posted on Monday, November 9th, 2009 at 1:41 pm and is filed under Comments. My email address is Patrick(at)PMJohnson.com. Please feel free to get in touch.

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Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

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Service Untitled

AUGUST 12, 2010

Service Untitled The blog about customer service and the customer service experience. When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. Always apologize to the customer.

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The Small Business Blog

JULY 27, 2006

Computerised records This is my preferred choice; using the right package for your needs and with suitable training and support of course. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here?

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Service Untitled

FEBRUARY 26, 2009

Service Untitled The blog about customer service and the customer service experience. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers. Leave a Reply « Homework for Training?

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The Small Business Blog

AUGUST 3, 2010

He consults, trains and provides a mobile coffee service too. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. It’s no wonder that my side business, my 5-9 job, has taken a back seat for the last 10 years.

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The Small Business Blog

MAY 8, 2006

Not all accountants are created equal (how do you choose an accountant) by Jason Holden on May 08, 2006 My first contribution to this blog has resulted from a recent experience had by a new client of my practice with someone who also used the title ‘accountant’. You can leave a response , or trackback from your own site.

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Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.). email, web, etc.).

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The Small Business Blog

OCTOBER 2, 2007

Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. Well don Interwatch Security! Ian Wilson THE SMALL BUSINESS BLOG » Blog Archive » Ready To Retire Right Now?

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The Small Business Blog

OCTOBER 1, 2007

More often than not that train has moved on. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. I think too often people see success and try to emulate what the other guy did. Sponsors Advertise Here?

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Men With Pens

APRIL 6, 2010

But clients for my content marketing services? Customer Service Tips (2) Reply Jeff April 7, 2010 at 6:52 am I have learnt a lot more in my year out in the real world than I ever did at university! I have a few small business people that I have met networking. Hmmmmmmm Go on guys, you’re the experts, tell me how to do it

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The Small Business Blog

FEBRUARY 9, 2010

We receive great value in having monthly training/touch base meetings at the minimum to see how everything is going. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. It gives it a nice personal touch.

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Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Customer service must go above and beyond what the end-user might expect. L.L.Bean ranks #1 in customer service L.L.

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Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

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The Small Business Blog

SEPTEMBER 22, 2007

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. There are many more examples. This whole process began with the “Industrial Revolution&# some 150 years ago. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 10, 2007

If Apple wants to provide support on par with the quality of their products, I think they need to understand the difference between training their agents and actually educating their agents. colleague, Stefan Töpfer, at the Small Business Blog, has been having a tremendously hellish experience with Apple customer service.

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Men With Pens

JANUARY 10, 2010

It didn’t work at all as described and I emailed him to ask “did you actually use this or are you just selling it for the affiliate income?&# When I go to a website I don’t need to like the salesman, owner or customer service rep. I remember buying a product that someone I liked and trusted recommended.

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