Service Untitled
MARCH 29, 2011
The economy leaves customer service budgets strained, and more than one company has trimmed their services back, but according to the Institute of Customer Service, chief executive Jo Causon, quality service is even more important in times like this. So how has Pasley done since the economic crunch?
The Small Business Blog
MARCH 24, 2010
Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. In truth, there is little new money in this budget for SME’s, and little of real substance to help those that are struggling. billion one-off growth package”. Not policy.
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The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
The Small Business Blog
MARCH 28, 2010
Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. « Budget 2010 – The Saviour for Small Businesses? Many equipment manufacturers offer free training to companies that purchase their products.
LEADERASSISTANT.COM
JULY 9, 2023
He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work.
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
The Small Business Blog
MARCH 9, 2010
In an age of corporate scandals, suspicious customers, and budgets with very little breathing room, there is simply no substitute for being an ethical company. When doing business, I think most of us would consider strong ethics and integrity to be top of the list of qualities we seek out in business partners. Digg Furl Netscape Yahoo!
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