2006 Blog FedEx Phones 
Service Untitled
JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.
Men With Pens
JUNE 13, 2010
Dean: I start out with a little housecleaning, meaning I answer emails, approve blog comments, and check my calendar for meetings or tasks for the day. Of course, there are the phone calls and urgent emails from clients I have to field. Sending copy by fax or FedEx. Spending half the day on the phone. Digital all the way.
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